EVEN IF YOU CANCEL THEY WILL CHARGE $91
If I could give 0 stars I would. I did the 7 day free trial watched 1 hockey game and canceled 3 days before I needed to through the App. I read that if I cancelled I could not have an account with my email for 3 years. I cancelled my free trial and then deleted the app. I woke up on Mother’s Day to a $91 charge from FUBO. They had no reps available over the weekend. So I went through my bank account and reported it. My claim was denied. I called FUBO to discuss the issue and receive my refund. THEY WILL NOT ISSUE A REFUND. I know I cancelled the trial. I was not able to do ANYTHING for my wife (who gave me 5 children) or mother on Mother’s Day because this money hungry lying company charged me after I cancelled a free trial. DO NOT TRY THIS SERVICE FOR FREE. YOU WILL REGRET IT AND BE OUT $91 FOR ONLY ONE MONTH OF SERVICE. I though this was yearly! I repeat DO NO TRY THE FREE TRIAL!!!! It truly is just a scam to get your money. I am reporting this all to the BBB and I urge others who have had any negative experience with FUBO to do the same. I simply wanted to enjoy a hockey game and now am out money I wanted to spend on my wife to get her a present she deserves and this service ruined it completely. I am beyond angry at this injustice and I hope to have this review read so others do not suffer the same.
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Response from developer
Hi Frank. What you read about canceling and not being able to reactivate in 3 years isn't true. You can try it out for yourself. Regarding customer support, we have it 365 days, 24/7 (phone support 10am to 11pm EST). Please reach out to us via our Help Center so we can look at your case.
Terrible Update
I’m leaving Fubo. I’ve been with them for years. I’ve put up with them as they’ve gone from affordable to one of the most expensive streaming services. They say they offer more channels but it’s nothing good or worth watching. After this update I’m done, it’s the final straw. You can no longer turn on your TV and watch a show. You now have to go through multiple steps to get to the guide. Once you’re at the guide you still have to go through multiple steps to watch a show. Once you decide on a channel and select it you have to go through another step and confirm you want to watch that channel. It’s terrible and frustrating. They also dropped the switching back and forth between two channels. You used to be able to long hold and automatically change back to a previous channel. Now you have to go back to the guide, scroll to the previous channel, select it, then another screen pops up and you have to choose watch or record. I’ll say it again, THIS IS A HORRIBLE UPDATE! I originally chose Fubo because watching it was the most similar to watching over the air live tv. Now it’s just ridiculous. I’m already downloading and trying out other streaming services free trails. Update I left!!!!!!
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Response from developer
Hi there. Thank you for your feedback. Our engineers are working to make improvements as we release more updated versions of the new app. Please submit a ticket to our Customer Care team support@fubo.tv (mailto:support@fubo.tv) So we can forward your insights to the right department. Cheers!
Terrible Update
I’m leaving Fubo. I’ve been with them for years. I’ve put up with them as they’ve gone from affordable to one of the most expensive streaming services. They say they offer more channels but it’s nothing good or worth watching. After this update I’m done, it’s the final straw. You can no longer turn on your TV and watch a show. You now have to go through multiple steps to get to the guide. Once you’re at the guide you still have to go through multiple steps to watch a show. Once you decide on a channel and select it you have to go through another step and confirm you want to watch that channel. It’s terrible and frustrating. They also dropped the switching back and forth between two channels. You used to be able to long hold and automatically change back to a previous channel. Now you have to go back to the guide, scroll to the previous channel, select it, then another screen pops up and you have to choose watch or record.
I’ll say it again, THIS IS A HORRIBLE UPDATE!
I originally chose Fubo because watching it was the most similar to watching over the air live tv. Now it’s just ridiculous. I’m already downloading and trying out other streaming services free trails.
I’ll say it again, THIS IS A HORRIBLE UPDATE!
I originally chose Fubo because watching it was the most similar to watching over the air live tv. Now it’s just ridiculous. I’m already downloading and trying out other streaming services free trails.
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Horrible Update?
I just tried another streaming app for a couple of weeks, and left it because of the horrible UI. After leaving them some feedback, I pulled up my fubo app to find that it automatically updated, and fubo appears to now be trying to emulate the horrible UI on the other app. Luckily, only one of my Apple TVs has updated, so the others are useable, so far. (I tried to chat with them to discuss, but their chat service was only offering automated guesses to solve my problem.) I hope fubo will pull the new update and return to the one that is easier to use. I haven’t spent hours trying to get familiar with the new interface. Perhaps it has some advantages, but here are just a couple of examples of changes to (removal of) things that previously impressed me and kept me with fubo: the pulldown screen (while watching a show) that gives you quick, easy access to things like Record, Watch in Multiview, Play from Start, etc., is gone (the pull-down seems to now be the same as the pull-up screen…. Why???); also, when trying to jump forward, it uses 15 (vs10) sec increments, and no longer shows the video frames to show where you are in the video. The new version does show you the amount of time you are forwarding, which could be very helpful if you have already watched the show, and know how many seconds/minutes you want to forward. I hope fubo will go back to adding capabilities rather than removing the really good ones.
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Response from developer
Hi there. Thank you for your feedback. Our engineers are working to make improvements as we release more updated versions of the new app. Please send us a tweet @fuboSupport or submit a ticket to our Customer Care team here: https://bit.ly/3CAHeIV - We'll be happy to forward your insights to the right department. Cheers!
Still well short of expectations
The last time I subscribed to fubo, a couple of years ago, the iOS app was terrible - regularly provided much less quality than my network can handle, dropped connection, constantly asked which profile I was using even though it’s literally only me, etc. I assumed that since then, it would have been significantly upgraded. Nope. They didn’t even fix the quality issues, as it still frequently delivers quality well below what the network can handle, and there’s still no setting (as is standard in most other streaming apps) to choose the correct quality if it can’t correctly detect what you can handle. It regularly drops the connection, especially right before or right after the ads that they force into the stream (which is probably what’s causing the drops), the profile question only comes up about half as often, most of the menu screens are taken up by suggestions that are irrelevant at best, and any time a sporting event runs over, fubo jams the thumbnail of the next event in place of the current stream for a few seconds before it realizes that no, actually, we’re still watching the same thing. Deeply, deeply disappointing. I wouldn’t count on it getting much better, either.
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Response from developer
Hi there. That's odd. We would like to make your fuboTV experience amazing. Send us a tweet at @fuboTVSupport or submit a ticket to our Customer Care team here: https://support.fubo.tv/hc/en-us/requests/new So we can help you out. Best,
Worst streaming app in existence.
I just don’t get how DAZN lost the Premier League rights to this utter garbage. There’s nothing good to say about Fubo. All bad - constant freezing, buffering issues, terrible UI, garbage programming outside of the PL. I would never get anywhere close to this service if it wasn’t for the Premier League. I hate it.
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Response from developer
Hello there. We apologize for the inconvenience. You can try resolving the issue by following these steps: https://bit.ly/2sXf9Yk - If you require further assistance, you may contact us through our Twitter account @fuboSupport or by calling our Customer Care team at 1-844-441-3826 (tel:18444413826). We are always ready to help.
So frustrating
App has recently increased prices while major bugs still exist. Yet here I am watching the recorded Super Bowl game and it tells me I am not able to fast forward. This has been and continues to be a problem. At times sending me in a nightmarish loop of returning me to the same point in a sports game and then not allowing me to fast forward or rewind and then eventually erroring and when I try to play it again it drops me in the same point in the game with the same results. It also often jumps to the end of a game when trying to watch a recording. If you plan to record sports or other shows just know that if you try to watch the recording as the game is in progress you will inevitably get the same results as me. Incredibly frustrating app that is not worth the price. I’m going to finish out the nhl season and then end my subscription hopefully to never return.
While I appreciate the response by developers and despite other reviews they seem relatively responsive and easy to get to. However this is not an issue with a recent update. I submitted a support ticket over a month ago and was told this was a known issue and was offered a 10% reduction in my monthly bill which was increasing by 20%. So while the response is appreciated it is not accurate.
While I appreciate the response by developers and despite other reviews they seem relatively responsive and easy to get to. However this is not an issue with a recent update. I submitted a support ticket over a month ago and was told this was a known issue and was offered a 10% reduction in my monthly bill which was increasing by 20%. So while the response is appreciated it is not accurate.
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Response from developer
Hi there, our apologies on this experience! Could you please check wether both your operating system and Fubo app version are updated? If so, please feel free to contact us again through our Support Center sharing your device, we'd be glad to help. - Cheers
Horrible Streaming Service
As someone who is subscribed to other sport streaming apps (DAZN, TSN etc…), FuboTV consistently has the worst streaming service I have ever experienced.
At first I thought it was my internet (75 gb) even though I never had issues streaming with other apps so I increased my internet (300 gb) and there is only a slight improvement. Whenever I watch a Premier League game, the quality is always changing sometimes even lowering to really low pixels and the streaming lags at least a handful of times over a period of a couple of hours. Moreover, the controls are confusing and the features are lacking (no half time talk or review etc…). Finally, watching individual highlights are restricted to their YouTube and is not on the app.
In an ideal world, DAZN would buy the PL rights back because they know how to run a streaming app
At first I thought it was my internet (75 gb) even though I never had issues streaming with other apps so I increased my internet (300 gb) and there is only a slight improvement. Whenever I watch a Premier League game, the quality is always changing sometimes even lowering to really low pixels and the streaming lags at least a handful of times over a period of a couple of hours. Moreover, the controls are confusing and the features are lacking (no half time talk or review etc…). Finally, watching individual highlights are restricted to their YouTube and is not on the app.
In an ideal world, DAZN would buy the PL rights back because they know how to run a streaming app
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No highlights
FuboTv is awful. Get better engineers. No highlights, drops a lot.
Still no proper highlights section.
Still no proper highlights section.
Response from developer
Hi Munser. We'd love to help make your fuboTV experience great. Please contact us on Twitter @fuboTVSupport or by submitting a ticket to our Customer Care team here: https://bit.ly/3CAHeIV - We'll be happy to look into this. Cheers!
Very poor streaming product
Worst app for watching streamed content I have ever been forced to use. Every time I watch a game the screen will randomly switch to the FuboTV logo and display “Ready to Cast” while still playing the audio on the background. I am then forced to re-boot everything on the off chance the picture comes back. This happens multiple times every game makes the product unwatchable. Fubo says I should not be using a Chromecast because it is a poor product, but it is one of their supported devices and should work. This is a joke.
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Response from developer
Hi. We're sorry about this. Try resetting your Chromecast by pressing the button on the side [next to the micro usb port] for about 25 secs until the light starts flashing, then disconnect the usb power cable and wait a few seconds before plugging it back on and restart your modem. Please please call us at 1-844-441-3826, or submit a ticket to our Customer Care team here: https://bit.ly/3CAHeIV - We'd love to help make your fubo experience great. Cheers!
