Totally garbage
My dad suggested this app to me because he said I could use it to turn on or off my card and I went to go set it up but I accidentally put in something wrong 2 times and it locked my card so we called Tyndall to get it unlocked but they said they couldn’t see anything about my card like I hadn’t even put in any information about my card but I did and they said they couldn’t see anything so after it was unlocked we tried to go insert my card information but when I put in my card number it said “Sorry but this registration has been declined please call the number below”. And we called it and it took us right back to Tyndall and they said the same thing again that they couldn’t see anything about my card so we told them that we’re trying to put in the card information but it won’t let us so we were put with someone my dad knows who could help us so she helped us ( Also before this we tried to call the number on the app where it says contact us and it says their hours are from 9 to 5 and while we were doing this it was clearly around 3 or 4 but it went to voicemail saying please call Tyndall so Tyndall clearly was more of help to us then this app was) so she helped us my card was fully unlocked and I could use it but I’m still not able to put my card information in I guess I’m just going to have to make sure I don’t lose my card because this app is garbage and I totally realize now why this has a 2.7 review.
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Was a great app
It was working great till I had to get a new debit card. First of all you can not remove an old card. It just sits there. Second, adding a new card killed the notifications. You can still change the features but there is a lag in communication and updates. I removed it and put it back with very little improvement. This app is a has been.
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Please FIX
I’ve had this app for quite sometime now and normally it would tell me my balance,last transaction and what not,but since oct2019 came in it’s been just saying 0.00 knowing I have money but doesn’t show my balance anymore! And when I purchase it dosent send me a notification like it used to and I have an iphone8 PLEASE PLEASE FIX! This app is great helps alot with not having to go the ATM & just being able to manage everything within the palm of your hands! Thanks
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Not reliable
Balance freezes up for weeks sometimes. No amount of refreshing seems to fix it. Others than that is seems ok
Unable to retrieve my registered card
I have tried to sign up my Visa card, which worked because I got the notification from my bank, however whenever I launch the app, I receive a notification that says “unable to retrieve the card you registered with this account.” I have tried numerous times and the same issue occurs. I have called my bank and they tell me that my information does not show up on their system. Still unable to gain access up to now.
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Basic functionality works but...
Touch ID doesn't work. Needs your login every time. Account sync is always off. Pressing the sync button does nothing.
App is inadequate
This app worked well for about the first month that I had it - it was a great supplement for my bank app, which has limited capability. Soon after, though, the ability to sign in with face recognition (for iPhone X) quit working; and, although the balances were always accurate, it stopped showing debit card charges. The customer service department with my bank didn’t know how to fix it, they simply said, “we’ve had other complaints, we’ll submit the complaint.”
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Freezes up at times
It’s cool, but it’s annoying when it freezes up, & you can’t access your card because it’s turned off, it seems to happen about every month, then you have to download it again..smh, that’s my only issue.
JUNK
Nothing but problems with this app.. you need to do a major update to fix all the issues you have..
this app does not update correctly it does not alert when a purchase is made and constantly tells me there is a error obtaining my info..
PLEASE FIX THESE ISSUES...
this app does not update correctly it does not alert when a purchase is made and constantly tells me there is a error obtaining my info..
PLEASE FIX THESE ISSUES...
Bug issues
I used to love this app. But there’s been some bug issues since beginning of June it’s been showing all transactions but froze on the balance of my account. Still showing same amount that was in both my savings and checking at the beginning of June and not reflecting my current balances. I can still turn the card on and off but what help is it if it doesn’t show current balance. I have an Apple iPhone XS. I would give this app 5 stars if this problem is fixed.
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