Leave a Review Luno
Unable to verify identity
This app is the most frustrating app I have ever used. I received bitcoin into my wallet address and surprisingly I could not send out bitcoin,after several attempts to send or withdraw in my local currency because they keep telling me “unable to withdraw as it exceed your withdrawal limit”. So I thought to verify my account in other to increase my withdrawal limit so as to withdraw my locked funds. I uploaded my National ID card still did not get verified,I even uploaded severally my original international passport,I still got the “unable to verify your identity “ I really don’t know what they want and I have over a thousand dollars in that wallet,I can’t send out bitcoin,ethereum or even withdraw in my local currency. If you want a video call so as to verify my identity I am in. This is really frustrating,I will forever regret using this app.Show lessUpda7e
Developer Response
Hi, We're sincerely sorry to hear about your experience. Please know we love our customers and want to see you enjoy full use of our platform. Going forward we'll need to take a closer look at exactly what's happened here 🧐 Have you been in contact with our Support team? If so please share your ticket number here. Otherwise, you can contact them directly below as follows: https://www.luno.com/help/tickets/new ^ABSlow Support System
I’ve been using this App since 2016 and to my surprise my account was locked due to limit exceeded and asked me to verify my identity due to the KYC policy. I’ve done that I’ve sent in all required documents and the Support system has not even for once replied me I don’t think that’s a way to treat customers you guys made me have a bad impression about Bitcoin Wallet No one to Reachout to No Customer Care Line to Call My Money is Just in there and that’s all the money I have I can’t even get to feed myself my business reputation is lost due to Not been able to pay my customers please and please if you think I can’t use LUNO then let me withdraw my Coins and leave your Platform This is so Frustrating Not Good At All I’ve been to all your social Media and No responses yet 😞😞😞😞😞😞😞😞😞😞Show lessIamsheffy
Developer Response
Hi, we are sincerely sorry for the frustration caused here. While we are currently experiencing some delays in response times due to unusually high volumes or queries, you should have received a response within a few days. If this is not the case, please let us know your ticket reference number so that we can take a closer look for you.Oladollars
The app is indeed a great one no doubt! But I noticed you can only perform just a single transaction on it and subsequent transactions wouldn’t go through with the same bank unless you change the bank, it’ll keep on writing try again with another bank etc. moreso, it got to a point where my money wouldn’t be deposited instantly it’ll write wrong OTP whereas it’s the right one until I logged a complaint before it’d be reflected! Please check and correct this. A bank should be able to make as many transactions a day. ThanksShow lessoladollars
Developer Response
Hi, Thanks for the feedback! There is a reason that we do this - and that reason is in line with our Anti-Money-Laundering policy. Luno is not a bank, and as such, we don't operate exactly the same. You can learn more about deposits here https://www.luno.com/help/articles/11000004821. Thanks for understanding!Bitcoin transaction
Absolute joke! Purchased bitcoin late Sunday evening and even though the transaction was confirmed on my online banking at the exact time it was made, Luno appear to not be able to “locate” my purchase. I kept getting the standard wait 2 business days to see if it’s cleared and then we’ll look into it and surprise surprise after this time my bitcoin still hadn’t appeared. I’m then told that I’m the one who has to jump through hoops to get a letter from my bank confirming the purchase etc even though I provided confirmation from my online banking transactions. I will not be using this company again and I’d advise against using them to anyone else.Show lessBrookie_R83
No ethereum
I don’t see how I can create for ethereumnaijabado
Developer Response
Hi, thanks for the review although we're sorry you're facing this challenge. This article will walk you through the steps to create a new wallet: https://www.luno.com/help/articles/11000042420Charges
The app is good but the charges is too much is really affecting if you want to deposit money you will pay huge charges for it. If you also want to buy or sell your crypto you also need to pay charges for it. The charges are making it difficult for investors to make profit. Please you guys really need to reduce the chargesShow lessSir Everking
Nice Wallet
I have been using this for a long while now, and it’s wonderful just that the security I’m depositing funds it’s frustratingJowizy
Great app but lacking a community forum
Luno is a great app for the cryptocurrencies it allows one to trade. Easy to use, fairly fast (mostly) and so far has been secure. Transactions are intuitive and getting money in and out is quick. I just wish there was a community forum embedded in the app. Mainly so people could vent, or at least explain stuff. There are times when I think herd mentality overtakes the market and it drops or rises without a reasonable explanation. For example, there’s no logic why cryptocurrency values fall when stocks and stock futures values fall. Yet that’s what’s been happening. If users of cryptocurrencies had a better understanding of their utility and reason for existing I don’t think we’d see volatility paired with stocks.Show lessGuyWitney
When are you fully launching In Canada
When are you launched in CanadaAbundance008
Developer Response
Hi, Currently, we’re only available in these supported countries: https://luno.com/en/countries However, you can still use your Luno wallet to send, receive or store cryptocurrency but cannot buy or sell Bitcoin or Ethereum if your country is not presently supported.Best way to buy bitcoin
I use this app nearly every day.
Simple, easy, understandable and safe.
If you’re new to crypto, or are a trader and want to plug in your API, this is the way to enter the crypto revolution.
Customer service is great too.Byron in Aus
Developer Response
We are glad that you are enjoying it, Byron. Thank you for your feedback 🚀
