Last night I purchased a ticket on this app for Romeo & Juliet at the Duke of York's theatre. I went to the box office today to confirm that the ticket would work for tonight's showing of the play since there wasn't a date listed on the ticket, and they said the ticket was not valid. I spent 140 pounds on this ticket only to find out it was expired and used on July 2nd when I purchased it on July 4th. If this issue cannot be resolved, I want to be reimbursed in full for the price of my ticket. I'm only in London for one more night and can't exchange my ticket for another date. I had reservations about using this service before my purchase but was assured from other customers that TicketSwap was legitimate and protects the purchases of each ticket buyer. However, I have tried calling their customer service number multiple times and cannot contact the seller of my ticket or any representative each time I try to open a case on the app or website. Avoid this app at all costs as it’s just another scam for third party ticket vendors. I just want a resolution to this issue and am incredibly frustrated and disappointed that I have yet to make contact with anyone from TicketSwap about my case so I have no choice but to leave a review here.
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