Leave a Review TicketSwap
Terrible experience & nonexistent customer service
Last night I purchased a ticket on this app for Romeo & Juliet at the Duke of York's theatre. I went to the box office today to confirm that the ticket would work for tonight's showing of the play since there wasn't a date listed on the ticket, and they said the ticket was not valid. I spent 140 pounds on this ticket only to find out it was expired and used on July 2nd when I purchased it on July 4th. If this issue cannot be resolved, I want to be reimbursed in full for the price of my ticket. I'm only in London for one more night and can't exchange my ticket for another date. I had reservations about using this service before my purchase but was assured from other customers that TicketSwap was legitimate and protects the purchases of each ticket buyer. However, I have tried calling their customer service number multiple times and cannot contact the seller of my ticket or any representative each time I try to open a case on the app or website. Avoid this app at all costs as it’s just another scam for third party ticket vendors. I just want a resolution to this issue and am incredibly frustrated and disappointed that I have yet to make contact with anyone from TicketSwap about my case so I have no choice but to leave a review here.Show lessR'hllor (The Lord of Light)
Developer Response
Hello, Thank you for your review, and we are extremely sorry to hear about your negative experience. Could you please send an email to info@ticketswap.com or give us a call at +442036084611 so we can get to the bottom of this and come up with a proper solution for you? Thank you. Again, our apologies for the inconvenience. Kind regards, Team TicketSwapFalse Advertisement
They market themselves as a face value + a small % above ticket prices but they let people charge 2x and sometimes 3x the face value price of the ticket.
Not to mention they let bots buy every ticket available for high demand shows.Sebastosh
Don’t use!! Got scammed and ticketswap won’t assist
The venue informed us they don’t sell or allow ticket transfers through ticketswap. I’ve attempted to go through the follow-up process with this service to work out a remedy, but I keep receiving error messages and can’t proceed past clicking a button letting them know that the tickets didn’t work.
Waste of money and time. Don’t use this serviceShow lessEAZY CHEEZE
Cant accept my payment
It won’t let me pay with my credit card or debit, I even tried the web version. Just kept saying that “something went wrong”. I have a credit card from the USA and it’s been working fine at local restaurants and stores.Vivian218
No buyer protection
The company is all about making money from both sides without any buyer protection. The sold ticket did not work for me, no compensation or whatsoever.Cros5e
Developer Response
Hi there, Thank you for your review, and I am very sorry to hear your ticket did not work. If a ticket did not work, a case gets opened. These cases are reviewed by our After sales department, which is in charge of gathering all the information presented in open disputes between buyer and seller, and thus intervene to provide them with a fair solution. We are confident that they have closed the case fairly. In case you disagree, or feel you have more details about what happened, we ask you to send a message directly to aftersales@ticketswap.com. Please note that it may take longer than usual for them to respond due to their heavy workload at the moment. If you have another query, please do not hesitate to contact us again. Kind regards, Team TicketSwapFake notifications
Those are fake notifications that say, you are late. I got more than 20 notifications, I open them immediately but it say, I am late.. which looks fake to get app engagement:(appexplainer
Developer Response
Hi there, Thank you for reaching out. We understand it can become frustrating when you want to buy a ticket but do not book any success. Some events are extremely popular and there are thousands of TicketSwap users who turned on a ticket alert for it. The ticket alerts are sent out to all those people at the same time. This means that for popular events it is all a matter of milliseconds. Here is a little tip from us: temporarily remove the code lock on your phone. It could save you that necessary split second. We wish you lots of luck and if you have any other questions, please feel free to contact us again. Kind regards, Team TicketSwapDisappointed I couldn’t sell my tickets
I couldn’t sell my tickets. If anyone happens to come across this app and was looking for Future & Friends tickets I have 3 of them. You may contact me via Instagram @k.nikeyaa_Keyaa_
New Raffles feature makes it worse
The new feature where you enter into a raffle as opposed to trying to be the first to buy a ticket makes what was slightly annoying into a total mess. Now one has to wait 100x longer to ‘maybe’ get a ticket for the sake of fairness. What a huge waste of time this is and massive headache.Lsilbey
Beware!
Couldn’t reach any support several times over a 2 week period. Couldn’t sell my ticket because I registered it to my husband, he couldn’t sell or transfer it to me. Ticket sales closed a week before event with no warning. Be very careful using this app. We lost hundreds…… 💔Jenmariec71082
Sham site /scam central
Go elsewhere for your tickets.
I purchased 2 tickets to an event via this app, and upon arriving at the event, security told me that the tickets had been used already, and I was not able to enter the venue.
I reached out to the original seller and TicketSwap and received nothing but generic responses from TicketSwap.
They have zero customer service and it seems that the only way for me to get any kind of attention on the matter or refund is to have my credit card dispute this charge.Show lessF Aroundtheworld
