Leave a Review Fever
Dishonest
Bought tickets to an event, they never sent me confirmation email. Had no way of knowing tickets were purchased or have the ticket for the event. Under the impression that these tickets were not purchased, did the transaction again I saw that there was option to download app (but no email option) so I picked the app so that I would have proof of purchase and be able to see my tickets. Then I saw there was 2 listed.
I immediately contacted customer service (more than a week prior to the event) and they just parroted the policy is no refunds like an AI bot.
The app is constantly trying to mine info. Why do they need access to my all of my contacts when I just want to forward copy to my email? They make it a pain to work around that. Why are they prompting me multiple times to share my location?
It seems like a dishonest business practice to make it impossible to confirm tickets were purchased without downloading the app. At no point was it indicated that I needed the app in order to see my tickets. It is almost like it is designed that way to cause people to make this mistake then force them to do further business with them.
I will now avoid events that will have me do business with Fever. No matter how much I would want to go, if I am forced to go through Fever in order to go, I will not.Show lessI Hate This App So Many Ads
Developer Response
Hello. We are truly sorry about this. Please email us at customer_satisfaction@feverup.com with the reference number #12144140, so we can take a closer look at your case and help you accordingly. Apologies for the inconvenience.No ticket transfers? No refunds? No problem! No more Fever.
Look, in a perfect world, we would have had a 5-star night at the theater. And for some people buying tickets through Fever, nothing will go wrong, and you’ll be fine! But unfortunately for me, my mom died. That might not happen to you at the same time you have tickets to a show through Fever! In fact, it probably won’t, statistically speaking! But if it does happen to you, they’ll say there’s absolutely no refunds. Okay, sure — can we transfer the tickets to someone else so they don’t go to waste? Nope! Artists would rather perform to four empty seats - that’s the Fever Difference.™️ Why can’t I transfer tickets? Because reasons, because sorry, because because, because it’s God’s plan for you to be out a few hundred, no we can’t help, no there’s no exceptions, if we make an exception for you we’d have to make an exception for EVERYONE in an emergency, and that would be insane, have a Feveriffic Day! Like I said, you likely won’t find yourself in this situation — and I hope you don’t. But me, I’m stopping dead in my tracks and closing the tab the next time I’m buying tickets and see it’s through Fever. Because I have bad luck, and Fever makes it worse.Show lessEric__J__S
Developer Response
Hello Eric, Please reach us at customer_satisfaction@feverup.com so we can reopen your case and offer you a suitable solution. We apologize for the inconveniences!Annoying
I bought tickets for myself and my two kids to go to bubble world (it was not an amazing experience, it almost kind of felt like a black mirror episode about vapid ness and selfies/social network content creation) but right after I bought the tickets I realized that my younger child wouldn’t be joining us. I had to download an app (I hate that!) to get the specific confirmation number for the tickets just to reach out to customer service at all to get the ticket refunded. They were definitely quick in their response which I appreciate, but they said they won’t do partial refunds. So I asked for a voucher which they also said they won’t do because two out of three of my tickets were used. This is ridiculous. They should absolutely be able to refund the cost of one ticket- any business can do that and they CERTAINLY can give a voucher. I don’t think I would care so much if it hadn’t also just been a lackluster experience in general so the $30 for a kid ticket feels like something I should be able to get back.Show lessSihbk
Developer Response
Hello, Thanks for bringing this to our attention. Please, contact us at customer_satisfaction@feverup.com to verify and review your case. We apologize for the inconvenience!