Leave a Review Robinhood
Just needs a human when things go wrong
As of lately I have literally been logging into my Robinhood app at least 7 times a day or more. I am very familiar with the layout, the menu, settings etc. One day I opened the app and saw all of my investments and well as other stocks that are listed showing a gray box next to it with a dash going through it. Now I’m used to seeing something kinda similar when I lost my signal and the app is trying to pull the information as soon as I get a signal but this time was different. I was home connected to my WiFi and my internet connect was excellent. No other app was having connectivity issues so I knew it wasn’t my internet, the only option available on my Robinhood was the link for a free stock if I recommend a friend. So I tried to troubleshoot by closing the app out completely then flogging back in and the same problem. I then clicked on the Help then contact us and realized the help is just pre loaded questions that they assume should resolve most issues you have but since none of those preloaded questions pertained to me I chose the option of “something else” which it then led me to write an email option. I did however within about 20 minutes the app began functioning properly. I never received an email response back and that was at least 2 weeks ago. That is my biggest concern with the Robinhood app. No live chat support or phone number to call. Other than they if everything works as designed the is the best app for your money.Show lessClydeJonesVII
Developer Response
We’re sorry to hear you’re having issues getting the help you need. If you still need assistance, please reach out to us at reviews@robinhood.com. We’d really like to resolve this for you.Fine until you need to talk to customer service
I have been using Robinhood for many years, however in that time, I have had a legal name change, which means when my account was locked earlier this year, I had to submit a name change request to get it fixed. All of my funds (majority of my savings...) in the meantime are completely locked up, unable to trade and invest or be transferred back to my bank. I have submitted all sorts of documents, such as identification and legal documentation. However, over the weeks, rather than being able to speak with an actual human being, all I have received are scripted and automated responses. Robinhood doesn’t have an actual phone number to call (which seems very problematic for a financial institution) and relies on what appears to be an automated system to submit responses, in which your replies will never be read and your issues never actually resolved.
I am incredibly upset right now, Robinhood has majority of my savings currently locked up in their account without giving me any means of being able to get in touch with an actual human being to be able to get things resolved in a timely manner and it is making me very anxious and very upset. Very seedy and disconcerting, honestly, I feel very uncomfortable that I have entrusted my money to a company that refuses to communicate with me, resolve my issue so I can access my money, or give me any kind of update or information about the status of my account so I can access my savings.Show lessmad_doge
Love the app
I would have given it a 5 stars review, but some aspects of the app needs work. I think it would be easier for someone at my level of inexperience with stocks to have your actual stocks label stocks own by you so that you can understand better, even tho it sounds silly it took me a while to figure out that my stocks are the first ones, as well as I guess is a given once you look under the name of the stocks that it shows you a number of how much you own of that stock. The other thing I believe can be improved is the amount of time that it takes for your application to be approved, I know that this can be challenging since many people are applying but the market changes at moments and you loose the chances of buying stocks at a lower price by the time your application is approved. I think that it could also be a good improvement for the app if they would just add a buy button to either the left or right on the stock instead of having to press on the center since sometimes you end up pressing right and it gives you the display data instead of the buying option. I do love that this app exist and the last thing I would love is that they would give you the free stock once a person uses your link instead of having to wait for their application to be approved. I hope my feedback will be of hep. Thanks to the team and everyone involved in the creation of this app.Show lessJolius
Developer Response
Thanks for taking the time to write an in-depth review. We always appreciate when our customers come forward with ideas on how to improve the app, and you've provided some awesome tips! We're constantly changing and tweaking things to make it better, and we'll do our best to incorporate your ideas while developing the app.To The Moon 🚀
Robinhood is why I invest and invest in crypto now in my life. Trying to figure out how to make money for my family since I had my first baby coming in 2021. Kept seeing the Doctors and Nurses talk trades and thought I could attempt. I like talking business and learning where the future is going. Got onto the app store picking through apps that offer trades and Robinhood popped right up. Since I love the name Robinhood because of plenty of funny movies yet the idea of wealth spread out it was a no brainer for me. RH has made it friendly learning with plenty of help for a person as slow as me to understand and make my first trades. Very exciting days learning to follow companies and hear what others say using social medias to follow have helped me a lot. If you are brand new to investing, look at Robinhood and even if you are an investor of many years it is still helpful to use with other platforms. Thankful to Robinhood and Jim Cramer for getting me through mu first months of learning about markets. They both go hand in hand for me.
Excited for Robinhood to offer crypto wallets soon as well. That will be a major mile stone for Vlad the creator. Hope this finds you well and hope you make plent of money to have the bills paid and food in your belly.
To The Moon 🚀🌕Show lessMr.Puffing'N'Stuff
Very laggy, needs extended trading hours.
My app is been so slow, worse every day. I even upgraded to top of the line Internet and nothings changed. Taking forever to load the stocks I own, and then taking forever to update their prices. When I click on the options, the same thing happens. When I click on an option to buy, instead of opening up where the price is currently so I can buy somewhere above or below the money, it opens on the most expensive call available. Then I have to take the time to scroll down to find the price of the stock and then determine my calls from there. It’s just super annoying. Lot of unnecessary time wasted for no reason. If you’re trading stocks, and time matters, literally down to the second, this is definitely not the app to use. Will cost you thousands of dollars like it has me. If you are swinging or long-term trading then it’s good for those purposes only. I am slowly exiting my positions one by one and freeing up my money so I can transfer my stocks over to a different platform. I really love how user-friendly this app is, but the small details that cost time, cost money. If you try to email them about anything, you always get a generic answer from a prompt. Even that’s a waste of time. If you email them about your app being slow there’s nothing they can do. They tell you to do all the obvious stuff like power cycle your phone, restart your Internet, uninstall reinstall your app. None of it works to improve the app speed.Show lessOoksneksneknd
Developer Response
We're sorry to hear that! If you have any specific suggestions or criticism, please email reviews@robinhood.com so we can work towards making improvements.Power in your hands
Robinhood gives you the power to dynamically view securities and place orders clearly and quickly. It also gives you the power to quickly grow into advanced investing strategies if you wish to. Critics may say this is terrible because it’s too easy for the unwitting to lose their money not understanding what they are doing. To that I say I’m sure that happens, but Robinhood does their part to prevent this. They have educational resources and built in info and messages to caution and inform about risky trading actions. Do not blame Robinhood for the thoughtlessness of careless users. Having access to the tools Robinhood provides is truly freeing and empowering. Yes, they have their bugs and other issues. However, the platform is so preferable to any other platform that I am not bothered at all by an occasional downtime or other issue. Further, I have used Robinhood since before they offered fractional shares, Crypto, and their debit card/cash account (which pays interest monthly at a superb 0.3% APY!) and each of these features have made it all the more amazing. My message to the remaining critics is that you don’t seem to understand what you’re missing out on. By my estimates, Robinhood will be able to fix its current issues and introduce more and more features that make it the best place for any non-corporate investor to be.
Sincerely, impressed. (And looking forward to what’s ahead on Robinhood)Show lessbaretruth
Developer Response
We appreciate you taking the time to share your thoughts regarding Robinhood! We're glad to hear that you're joining us in democratizing the financial system!Investing for anyone
Robinhood is a great way to start investing cash in stocks with fractional shares, which generally start at a dollar. It doesn’t have to be your life savings, it can just be like $20 here and there. Rather than having the money sit around, it can grow with the market, and appreciate in value generally faster than the interest from your bank or whatever. It’s not a game, you could lose real money, so be careful. FTC rules dictate that you can’t do risky moves like day-trading if you don’t have tens of thousands to play with, but that’s probably for the best.
There’s some weirdness around wait times for bank transfers and some controversy around whether you really get the full value of what you buy, due to the financial mechanisms they use to make trades “free” - but that’s to be expected for financial services like this.
The app is nicely designed but a little buggy - sometimes it loses track of what’s in your lists and what isn’t, for example. When trading crypto it’s not as fast or as granular as a real exchange. It has a news feature which is pretty informative.
All in all, if investing is something you have been wanting to try, I would recommend giving it a shot through Robinhood. It’s fun! Just be careful and smart about it. Like gambling, don’t wager what you can’t afford to lose.Show lessPhone Philmmaker
I wish you had more crypto and coins in general
I would like to invest in some other securities that robinhood doesn’t have. I feel you guys are losing clients to this matter. Also, there are some stocks you guys don’t allow on the site but are on others. Finally, I wish you guys would make trading extended from 4am-8pm. Again some other brokerages allow that. I feel that these 3 main reasons are holding you guys back alittle when you could have 100 million users instead of where we stand today. I’m with you 100%. Two wks ago I was alittle weary and Alot of fellow traders im friends with all started discussing leaving robinhood for other brokerages like webull and ameritrade etc etc again some prob left your brokerage over the squeeze ordeal. I had an issue with it also. I know you guys float money but this should have been thought of before you became a bank pretty much per say. We lost thousands and tens of thousands of dollars off of the retrained that were put on us. Even with crypto. That was alittle outside of character. I understand why but it screwed us when if we were on or with another brokerage per say that wouldn’t have happened and I’d have another 7-12k or more in my acct. right now. Just giving you the word on the street lol anyway you guys have made your site very easy to use and it’s all at your fingertips (for the most part like I stated) all in all. Thanks and hope this helps. MikeShow lessmichaelw17
Developer Response
Thanks for your suggestions! We always appreciate when our customers come forward with ideas on how to improve the app. We're constantly changing and tweaking things to make it better, and we'll do our best to incorporate your ideas. If you have any specific suggestions or criticism, please email reviews@robinhood.com so we can work towards making improvements.What happened sucked regardless....
Giving a one star is something not in my blood. I came into the hype like everyone else, but late and I’m okay with that. I did not put my life savings in it though. At the end of the day it’s gambling . I was not effected as others were. This App indeed did some shady stuff regardless of why you did it. But that’s life right? I’ve learned a lot in these past weeks and if it wasn’t for this app, I really wouldn’t be aware of how things can turn. I’m starting to focus on my long term investments more then ever and I love that. I’ll continue to use this app as references, but putting big bucks in Robinhood is now something I’ll never do. I appreciate the platform for me to learn and understand this game. 3 stars I find appropriate, I just hope you learn from the one star reviews and help the people who truly need it during this time. Not the hedge funds who already have billions of dollars. Robinhood is the name we all know as children who take from the rich and give to the poor. It’s hope for many who don’t have the means for it. You gave hope to people then took it right back. I won’t delete this app, but people and myself included need to be more conscious where our money rests. Thank you again for this platform and hopefully other developers can learn from mistakes that Robinhood made. Good luck with everything ! A lot of punctuation error but you get my point . Regardless of the money.... the moon we go!Show lessHig89
Developer Response
Thank you for sharing your feedback with us. Since you mentioned you were new to investing, also consider using our Learn Center (https://learn.robinhood.com/) to educate yourself on several different topics. We also have a podcast called “Snacks Daily” that gives you your daily dose of financial news (https://snacks.robinhood.com/).Works well until it doesn’t! Support is the worst!
I’ve had Robinhood for well over 5 years now and it was a great app to learn how to trade general stocks as well as options trading. The worst and most important part comes down to support when anything goes wrong. Expect the worst service you can get and expect to lose money since you won’t be contacted for over a week. When I say expect the worst service, that means they will only contact you via email or somehow via the app, don’t expect to find a number because that does not exist with their support. Robinhood support is supposed to contact you within 1-3 days as they say and may take longer due to volume. I have personally reached out 6 times due to not being able to sell a call option to take profit and the app saying “Account cannot trade that instrument” all the way up until the day of expiration. I lost the opportunity to make a few hundred dollars until I was only left to exercise the option and let the other option go to waste and expire out of the money by the time the stock dipped at expiration. Because of this, I have opted to transfer my full account to another broker and decided to close my account with Robinhood once it clears. Lack of support is an important aspect especially when you’re dealing with something financial. With that being said, I wouldn’t recommend Robinhood to anyone unless you want to risk a potential loss when something goes wrong and “support” will not support you in time.Show lessPhilip Eenos
