Zero Support. Lies about delivery times.
Gojek’s food delivery is awful. After ordering, it tells you it will deliver in the estimated time but never does.
The estimated time will randomly change. It says drivers will be assigned, leaves you waiting for ages with no way to cancel, and no updates.
Then it will automatically just cancel your order if you try to request support or ask for more information about your order through it’s awful chat bot.
Forces you to pay for priority now unless you want to wait 2 hours for your food to arrive while drivers drop of 10+ other meals.
Will be using Grab from now on.
The estimated time will randomly change. It says drivers will be assigned, leaves you waiting for ages with no way to cancel, and no updates.
Then it will automatically just cancel your order if you try to request support or ask for more information about your order through it’s awful chat bot.
Forces you to pay for priority now unless you want to wait 2 hours for your food to arrive while drivers drop of 10+ other meals.
Will be using Grab from now on.
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PERMUDAH SEGALANYA
gojek sangat membntu dan mempermurah segalanya yg bisa menekan angka kecelakaan juga bagu or yg suka bepergian hanya belanja dekat pake kendaraan ,,
Poor customer service
The app is super convenient when it works. Unfortunately, they often accept an order, wait 60 minutes, and then cancel the order citing no available drivers. That’s terribly frustrating.