Leave a Review Gojek
Poor customer service
The app is super convenient when it works. Unfortunately, they often accept an order, wait 60 minutes, and then cancel the order citing no available drivers. That’s terribly frustrating.Kevin LaCoste
Worst costomer service
I used the Gojek taxi service while I was in Bali (Aug 2024) and I left one of my valuable personal items in the Gojek taxi. I tried to contact the driver through the app, but the provided driver’s contact number was not working, then I contacted Gojek customer care and they initially created a ticket for the lost item and promissed to contact the driver and get back to me. Later I tried to contact the Gojek customer care service a few times and left a few messages through the app, but the customer care never replied to me or never get back to me. It is so dissapointed about the Gojek customer care service, also it seems that it is very unsafe to use Gojek service as the provided driver’s contact number is not in use which is a big question about the passengers safety. The poor way that Gojek responded to this matter shows that they don’t care about the passengers safty.Show less*sam2647*
Suggestion 🤷🏻♀️
Your service is amazing. I rate it very highly. Although I have a suggestion as last night I was left exposed alone without a service. I’m not great with technology so this might already exist. But because your service was having issues with taking a payment automatically when my ride was matched. My ride was cancelled by your service. I couldn’t order a ride and pay with cash. I was unable to change any payment options. So I’m wondering if you can order a ride and if there’s a glitch with automatic payments can your service allow me to choose to pay with cash.Show lesswernie balsh
Be careful
The app is super helpful in Bali butttt be super careful if you added your debit card for payments. When you cancel something they take the payments and they don’t refund them. I read all the policies, I tried to contact them and is almost impossible to get an answer. Finally I got a reply through fb and all the “information” they gave me didn’t match with what happened to me and my balance. So I lost $70 NZD. The customer service through the app and the refund policy it’s a lie.Show lessLour Ar
Amazing experience so far
Must have app if you’re in Indonesiaabdulhm019
Terima kasih
Tepat waktuSturmito
No helmets on scooter rides!
Doesn’t seem to be a way to give feedback or access help chat easily in the app but beware that drivers don’t have helmets for you if you choose a scooter/motorbike option - not sure how safe that is.
Also if you want to tip your driver and you don’t have a local card, it’s impossible! I should be able to tip using the same card I pay for the ride with.Show lesszcomerford
Best App in Bali
Better than Grab. Cheaper than grab!GymBo999
Scammed
Used this app for the first time while in Indonesia and paid $17 for my ride. An hour later it charged my card an additional $18 I have no clue why because there were no additional rides or charged on my account. I contacted support and have barely heard back over the last 3 days. I would really like a refund please.Show less161672717
Handy taxi app in Bali
This has been an excellent taxi app for my 4 month stay in Bali. I’ve used it many times. The drivers have all been friendly and courteous.Lisa yogi
