Best App in Bali
Better than Grab. Cheaper than grab!
Scammed
Used this app for the first time while in Indonesia and paid $17 for my ride. An hour later it charged my card an additional $18 I have no clue why because there were no additional rides or charged on my account. I contacted support and have barely heard back over the last 3 days. I would really like a refund please.
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Handy taxi app in Bali
This has been an excellent taxi app for my 4 month stay in Bali. I’ve used it many times. The drivers have all been friendly and courteous.
Support GoJek!
The app much better. Service improving. And Grab needs a serious competitor to keep its’ fees in check.
Essential for everyday jobs
I rely on Gojek everyday to get things done. It is an essential app that is invaluable and the most helpful service
Good for transport, terrible for food delivery
I have never had any issues with gojek transport! All the drivers are very kind and it is generally very easy to book.
However, I attempted to use the app one time for food delivery and the app said “food is in the kitchen” for one hour before Gojek automatically cancelled my order. It turns out that the issue was that Gojek could not find someone to deliver my food and instead of saying so, they blamed the kitchen and cancelled on me without notice! Gojek should be more transparent about food deliveries. If i knew they could not find a driver I would have cancelled myself sooner and saved a lot of time.
I ordered from another app, same restaurant, the next day and received my order within 30 minutes, including both cooking and delivery time.
However, I attempted to use the app one time for food delivery and the app said “food is in the kitchen” for one hour before Gojek automatically cancelled my order. It turns out that the issue was that Gojek could not find someone to deliver my food and instead of saying so, they blamed the kitchen and cancelled on me without notice! Gojek should be more transparent about food deliveries. If i knew they could not find a driver I would have cancelled myself sooner and saved a lot of time.
I ordered from another app, same restaurant, the next day and received my order within 30 minutes, including both cooking and delivery time.
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Grateful for Gojek
I appreciate gojek and its drovers. Very happy with the service. Makasih.
Life changer for travelers
Great service
Epic! (Except for the pointless points)
Having used this app in Bali for 5 years, it deserves a 5-star rating from me! In my experience, it’s an invaluable resource for convenient transportation and ordering anything anytime, from electricity to es kelapa. One gripe: Go-Points used to be worthwhile but now they are pointless. I should have redeemed an awesome offer last year because now it’s so stingy with the points and puts an expiration date on them. No one wants points anyway! The new offerings are either so lackluster or totally unattainable without a zillion points. Not always perfect, I agree with other reviewers that say GoJEK can be particularly problematic for tourists. Familiarity with your location and a working knowledge of Indonesian go a long way to ensure expectations are met. Miscommunication can cause annoying situations for both sides. Please GO-JEK responsibly.
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One stop shop app
I love how everything is organized into one app. All your daily needs from A to Z is in a tap on a screen. I hope we can see more of this outside of Indonesia too, especially the low cost, that is a win for sure!
