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Bright Horizons Childrens Centers LLC

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Just awful…

This is the worst app I’ve ever used. It can’t handle basic tasks like updating a credit card or adding family members to an account. I’ve had to resubmit my request at least 30 times and still haven’t received any confirmation. When I contacted customer service, they confirmed my request didn’t go through, despite the reference numbers I received. Terrible app, terrible service, terrible website—avoid it at all costs.

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LimaMalina

3 months ago

Response from developer

Thank you for bringing this to our attention. We would love to be able to connect with you to investigate further the issues you are having. Please reach out to the Mobile App Support Team by sending an email to bucamobile.onesupport@brighthorizons.com.

Worst app I have ever used

I don’t know if there is some sort of server issue occurring but every single page in this app returns errors when you try to enter any information. Errors aside the navigation is awful as well. You try to book a reservation and after you’ve entered all the reservation information, they tell you you can’t make a reservation until you add some missing piece of information to your profile. So you have to cancel the reservation to add that information. Then you reenter the reservation information and then there’s another piece of missing information requiring you to start over again.

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Jfucigkbjv

3 months ago

Response from developer

Thank you for bringing this to our attention. We would love to be able to connect with you to further investigate the issues you are having. Please reach out to the Mobile App Support Team by sending an email to bucamobile.onesupport@brighthorizons.com.

Too much tech bugs

Too much tech bugs, especially after they “fix” the most recently issue, I even couldn’t log in

natsusnowy1204

4 months ago

Someone pls fix this app

This app is. HUGE waste of any parent’s time. If you’re looking to get back up care, you probably don’t have a lot of time to waste trying to submit a request for care over and over and over again without success. The app keeps giving error messages when I try to submit my request, telling me I have to add more info to my child’s profile despite the profile being completely filled out with zero left to add. Very frustrating and an enormous waste of my time. Someone submitted this same complaint a year ago and it has yet to be fixed.

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OMGighater

5 months ago

Response from developer

Canceled on us

Put an option on your intake form to ask if the baby is sick and include your policy what diseases you won’t watch AND that you won’t babysit a sick baby!!! Don’t wait for the sitter to come and then walk out the door and yell at the parent for requesting care! Seriously, if you don’t watch sick kids don’t call yourselves backup daycare! I can’t know what your policy is when you don’t put it on your own form!!!

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utsukushisashi

8 months ago

Response from developer

Thank you for bringing this to our attention. We would love to be able to connect with you to further investigate the issues you are having. Please reach out to the Mobile App Team by sending an email to bucamobile.onesupport@brighthorizons.com.

App & website doesn’t work

Both don’t work unless I am logged into my work computer. Doesn’t let me log into app bc “credentials are wrong” they are not. Tried website login thru website makes me put employer in “employer not found”. Terrible. Lucky for me I can call the back up center and put my child in and then go into work and go thru site. Really need this app to work so I can properly put in the times.

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kj..0

9 months ago

Response from developer

Worst app experience

Unable to make or edit reservations, reported technical issues multiple times, no response from the company. I would not recommend this to anyone.

sm372

10 months ago

Response from developer

Badly designed

They need to fire whoever makes the app and website. It’s so bad it hurts. The texts and emails make zero sense. The text is filled with place holder question marks. The emails say to confirm your booking or you’ll lose it but there’s nothing to confirm. The website claims to be an email. And the app shows “Requested” even when your booking is actually confirmed. On top of that, 99% of the time they cancel or tell you they couldn’t find anyone for tomorrow at 10pm after it’s too late to make any other arrangements. And the option to use “out of network” care instead is incomprehensible. Then the service called me to ask if I wanted to babysit. I explained I was the parent, not the sitter. Then they hired the sitter and instead of giving them my name they somehow gave the name of a previous sitter and the name of our pediatrician. We’ve tried booking 10 times and it’s only been successful once. Between technical errors, sudden cancellations, no shows, and just generally not being able to find a provider.

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utsukushisashi

10 months ago