Deleted my profile with no warning or explanation
I was on Sittercity for years with no issues, I had many background checks run that came back as clean, which were out of pocket by the way and very expensive. And I had multiple 5 star ratings from families who were very satisfied with my care. Then out of the blue I couldn’t log into my account and I contacted support. When they got back to me, they told me my account had been removed from the platform and listed generic reasons for why this happened. I emailed back asking for specifics because I didn’t fit any of the criteria, and they said they couldn’t give me specifics but my account being banned is permanent. A big slap in the face because I recommended Sittercity to many parents and caregivers which I will not be doing anymore. This was my only source of income as a struggling full time college student with a random class schedule. Very dissatisfied with Sittercity!
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Response from developer
Hi Jasimine, thank you for taking the time to leave your feedback. We take the trust and safety of our users very seriously, and our trust and safety team is always monitoring the site. Members are removed from our platform for one of three reasons: They are found to be under 18 years old. They failed an identity authentication or background check, or they are no longer eligible to be on our site based on our Terms of Use. We encourage you to review our Terms of Use here: sittercity.com/terms
