Great way to find a great cat sitter.
Bad support
Also it is always very messy in support. You have to wait for a days and weeks to figure out your question. They switching you to other consultants with every message you send them and new consultants often don’t know what the conversation was before. I don’t know for what sitters paing 20% fee.
Response from developer
Hello Yaroslava, thank you for taking the time to share your review with us. Safety is at the heart of everything we do, and our goal is to provide support as quickly as we can, especially during active safety situations. Our Trust and Safety team is always here for you at 888-727-1140. Fees on our platform allow both our Trust & Safety and Rover Support teams to operate around-the-clock, as well as provide for updates to our app/website and support through our Rover Guarantee. Your feedback is so important to us, as it helps us continue in our efforts to make Rover better than ever. If you have any questions unrelated to a safety incident, please contact Rover Support at (888) 453-7889. All the best, Elizabeth B.
Good overall
Response from developer
Thank you for taking the time to provide us with your review. Pet sitters and dog walkers are the cornerstones of our business. We're here to provide ongoing support and to help each individual grow their business—and we’re in it for the long haul. These fees help us do that, along with facilitating Rover’s customer support, 24/7 trust and safety coverage, and essential site maintenance and product improvements. They also help cover benefits for sitters, including the costs of processing payments and ongoing promotion of sitters on Rover. Lastly, our service fees cover our Rover Guarantee reimbursement program, which provides peace of mind in case of unexpected injuries or damages. We appreciate your feedback and hear your concerns. If there is anything we can help clarify for you, don’t hesitate to reach out. Rover Support is available 24/7 at 888-453-7889. -Olivia