Awful app
Response from developer
Thank you for taking the time to provide us with your review. We’re constantly looking for ways to make Rover better than ever, and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Olivia
Don’t start unless you want to lose $50 start up fee
Response from developer
Hello, thank you for taking the time to provide us with your review. Pet sitters and dog walkers are the cornerstones of our business. We're here to provide ongoing support and to help each individual grow their business—and we’re in it for the long haul. The $49 charge you are referring to is the profile review fee, which is required if you want to offer pet care services on Rover, and it is nonrefundable. We appreciate your feedback and hear your concerns. If there is anything we can help clarify for you, don’t hesitate to reach out. Rover Support is available 24/7 at 888-453-7889. -Elizabeth B.
???Tonnika in Sherwood Park
Response from developer
We are very sorry to hear that this has been your experience. While this is not the typical Rover experience, we take feedback seriously and if you need help with your sitter search, let us know, and we'd be happy to help. You can reach our Rover Support team at 888-453-7889. -Lexie
Improve your app!
Response from developer
Thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Lexie
Great way to find a great cat sitter.
Bad support
Also it is always very messy in support. You have to wait for a days and weeks to figure out your question. They switching you to other consultants with every message you send them and new consultants often don’t know what the conversation was before. I don’t know for what sitters paing 20% fee.
Response from developer
Hello Yaroslava, thank you for taking the time to share your review with us. Safety is at the heart of everything we do, and our goal is to provide support as quickly as we can, especially during active safety situations. Our Trust and Safety team is always here for you at 888-727-1140. Fees on our platform allow both our Trust & Safety and Rover Support teams to operate around-the-clock, as well as provide for updates to our app/website and support through our Rover Guarantee. Your feedback is so important to us, as it helps us continue in our efforts to make Rover better than ever. If you have any questions unrelated to a safety incident, please contact Rover Support at (888) 453-7889. All the best, Elizabeth B.
Good overall
Response from developer
Thank you for taking the time to provide us with your review. Pet sitters and dog walkers are the cornerstones of our business. We're here to provide ongoing support and to help each individual grow their business—and we’re in it for the long haul. These fees help us do that, along with facilitating Rover’s customer support, 24/7 trust and safety coverage, and essential site maintenance and product improvements. They also help cover benefits for sitters, including the costs of processing payments and ongoing promotion of sitters on Rover. Lastly, our service fees cover our Rover Guarantee reimbursement program, which provides peace of mind in case of unexpected injuries or damages. We appreciate your feedback and hear your concerns. If there is anything we can help clarify for you, don’t hesitate to reach out. Rover Support is available 24/7 at 888-453-7889. -Olivia
Leaves a lot to be desired
As an owner - Rover is pretty well designed, allows you to browse suitable sitters, see their avg review rating and book easily.
As a sitter - Rover is a disaster. The flow for booking is SO confusing, it isn’t at all clear whether the onus is on the owner or the sitter to book the pet in. The basic functionality is there and it does work but it isn’t at all clear who does what within this booking process (between the owner and the sitter)
If sitters remove booking requests, this isn’t at all clear and looks like you are still sitting that pet. There is no mechanism to submit feedback to the Rover product team which is poor. It’s not clear why the calendar starts on a Sunday and this view should be customisable to where you are located in the world (I’m in the UK where we usually start the week on a Monday) to improve ease of use.
All in all, I think Rover has the potential to be a very good app but from the sitter side, it just isn’t there yet. I feel there are additional barriers that have been built into Rover unnecessarily. I am not clear how much involvement a designer or someone who knows design has had but it doesn’t look like a lot.
Response from developer
Thank you for taking the time to provide us with your review. We’re constantly looking for ways to make Rover better than ever, and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Olivia
App doesn’t allow one to sign up
Response from developer
Thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Lexie
Awful support
When I did get ahold of someone, They claimed the dog sitter will also have repercussions for their negligent behavior but after some research, found the sitter still has an active account. I’m appalled by Rover’s support team and will never recommend this app to anyone. My opinion; run your own background checks and find someone through a different recourse.
The fees on this app are also not refundable. So please, do yourself the favor and save the headache by using a reputable dog daycare in your area or another recommended source to take care of your sweet fur babies.
My dog hasn’t been the same since this incident and I feel like more went on in the sitters home then What I was told. The psychological damage done to my dog can’t be reversed. And she had never seen abuse before this sitters home. And yet Rover blames my dog and the sitter gets to keep her business.
Good luck to you if you still decide to use Rover. I hope for your case it does work out and you can trust the person your fur baby stays with.
Response from developer
Thank you for taking the time to provide us with your review. We’re sorry to hear this was your experience. Feedback from users like you is an important part of maintaining a quality experience and we value your insight. Next time you’re looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Olivia
