Great way to find a great cat sitter.
Bad support
Also it is always very messy in support. You have to wait for a days and weeks to figure out your question. They switching you to other consultants with every message you send them and new consultants often don’t know what the conversation was before. I don’t know for what sitters paing 20% fee.
Response from developer
Hello Yaroslava, thank you for taking the time to share your review with us. Safety is at the heart of everything we do, and our goal is to provide support as quickly as we can, especially during active safety situations. Our Trust and Safety team is always here for you at 888-727-1140. Fees on our platform allow both our Trust & Safety and Rover Support teams to operate around-the-clock, as well as provide for updates to our app/website and support through our Rover Guarantee. Your feedback is so important to us, as it helps us continue in our efforts to make Rover better than ever. If you have any questions unrelated to a safety incident, please contact Rover Support at (888) 453-7889. All the best, Elizabeth B.
Good overall
Response from developer
Thank you for taking the time to provide us with your review. Pet sitters and dog walkers are the cornerstones of our business. We're here to provide ongoing support and to help each individual grow their business—and we’re in it for the long haul. These fees help us do that, along with facilitating Rover’s customer support, 24/7 trust and safety coverage, and essential site maintenance and product improvements. They also help cover benefits for sitters, including the costs of processing payments and ongoing promotion of sitters on Rover. Lastly, our service fees cover our Rover Guarantee reimbursement program, which provides peace of mind in case of unexpected injuries or damages. We appreciate your feedback and hear your concerns. If there is anything we can help clarify for you, don’t hesitate to reach out. Rover Support is available 24/7 at 888-453-7889. -Olivia
Leaves a lot to be desired
As an owner - Rover is pretty well designed, allows you to browse suitable sitters, see their avg review rating and book easily.
As a sitter - Rover is a disaster. The flow for booking is SO confusing, it isn’t at all clear whether the onus is on the owner or the sitter to book the pet in. The basic functionality is there and it does work but it isn’t at all clear who does what within this booking process (between the owner and the sitter)
If sitters remove booking requests, this isn’t at all clear and looks like you are still sitting that pet. There is no mechanism to submit feedback to the Rover product team which is poor. It’s not clear why the calendar starts on a Sunday and this view should be customisable to where you are located in the world (I’m in the UK where we usually start the week on a Monday) to improve ease of use.
All in all, I think Rover has the potential to be a very good app but from the sitter side, it just isn’t there yet. I feel there are additional barriers that have been built into Rover unnecessarily. I am not clear how much involvement a designer or someone who knows design has had but it doesn’t look like a lot.
Response from developer
Thank you for taking the time to provide us with your review. We’re constantly looking for ways to make Rover better than ever, and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Olivia
App doesn’t allow one to sign up
Response from developer
Thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Lexie
Awful support
When I did get ahold of someone, They claimed the dog sitter will also have repercussions for their negligent behavior but after some research, found the sitter still has an active account. I’m appalled by Rover’s support team and will never recommend this app to anyone. My opinion; run your own background checks and find someone through a different recourse.
The fees on this app are also not refundable. So please, do yourself the favor and save the headache by using a reputable dog daycare in your area or another recommended source to take care of your sweet fur babies.
My dog hasn’t been the same since this incident and I feel like more went on in the sitters home then What I was told. The psychological damage done to my dog can’t be reversed. And she had never seen abuse before this sitters home. And yet Rover blames my dog and the sitter gets to keep her business.
Good luck to you if you still decide to use Rover. I hope for your case it does work out and you can trust the person your fur baby stays with.
Response from developer
Thank you for taking the time to provide us with your review. We’re sorry to hear this was your experience. Feedback from users like you is an important part of maintaining a quality experience and we value your insight. Next time you’re looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Olivia
Takes your money
Response from developer
Hello there. Our team has received your feedback and we’re sorry to hear you've had a difficult experience. Our Rover Support team is going to be best equipped to help you and can be reached 24/7 at (888) 453-7889. All the best, Elizabeth B.
trash and scam
Response from developer
Hello, thank you so much for sharing your review. Sitter profile approvals can take anywhere from a few days to a few weeks, depending largely on the background check process or if there are any updates or edits being requested to be made to your profile. We encourage you to reach out to our Rover Support team at (888) 453-7889 to check in on the status of your profile and for any other specific information you need. We appreciate your feedback, as it helps us make Rover better than ever! All the best, Elizabeth B.
The fee taken from sitters is outrageous
And the customer service is atrocious, they shift blame from the app and are unknowledgeable.
Response from developer
Safety is at the heart of everything that we do, and service fees help ensure that our platform stays safe and secure and that we provide 24/7 support to your users. You can read more about our fees at rover.com/help. For any other questions, we remain available at 888-453-7889.
Marketing Genius or Deliberately Misleading
Specifically, after one has given their written feedback, they’re then forced into giving responses on Rover’s controlled statements; otherwise feedback cannot be given and/or a tip left for the service provided.
Following “your” written feedback they force additional responses that largely will only ever result in 5 stars for their money earners. They do this by forcing you to state a predetermined problem if you give anything less than 5 stars in any of their predetermined categories, effectively forcing one to commit to something negative even though there wasn’t maybe anything material, but it just also wasn’t “5” stars.
For example, after say a 30 minute walk of which the client was not a part of, you either state you explicitly trust your walker with everything that could ever happen with your dog/cat, or you have to commit to one or more of a series of predetermined statements as to why you don’t.
This is the case for every one of their forced feedbacks. It tells me that all those 5 stars that all the walkers and caregivers seemingly have - have maybe been given because anything less is a hassle and conundrum for the client as to whether it’s worth stating a deficiency for something that probably just hasn’t had the time to sufficiently develop.
That sucks and I now do not trust anything I see in Rover. These tactics are not by chance, they are by design to control the positivity of results for their money earners. They are a huge contributing factor to creating contrite and useless feedback where it otherwise would be essential feedback for new users of services in this app.
Trying reach anyone but a 10 cent BoT at Rover is beyond painful, hence my view on this forum.
Response from developer
Hello, and thank you for taking the time to provide us with your review. I’ve passed along your feedback about our review process to our product team. Our heart for our review process is to allow owners and sitters alike the ability to share their authentic experience as transparently as possible. Your feedback allows us to continue support that goal. If you’re ever looking for assistance, or simply have questions or concerns, please feel free to call our 24/7 Rover Support team at 888-453-7889 and we’d be happy to help. All the best, Elizabeth B.
