Warning! Booking without Notification!
I had downloaded both this app and Rover in an attempt to find a dog sitter - we had a family emergency and needed some help. While searching Rover on my own, I had Wag searching in the background, which was helpful. It matched me with someone, notified me, and I approved the booking, pending a meet and greet the next day. Sadly, the caregiver had to cancel due to a scheduling conflict. They cancelled the booking and Wag started looking in the background again. I kept checking the app all day, but nothing was popping up. I found some people through Rover and set up meet and greets. When I was about to go to bed, I checked Wag again and it had automatically matched me with a random person and approved the booking without notifying me. I had to cancel the booking and was charged a fee for this. I had to contact customer service and they kept saying that this was their policy. I understand the cancellation charge being a part of the policy, but not notifying me of a match and approving the booking without my consent is the issue. Luckily, after some debate with customer service, they refunded me. Choosing someone to watch your pet is like choosing someone to watch your child. It can’t just be anyone. They have to click with your pet and you need some level of trust with that person. I will never use Wag again.
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