Leave a Review Wag!
Warning! Booking without Notification!
I had downloaded both this app and Rover in an attempt to find a dog sitter - we had a family emergency and needed some help. While searching Rover on my own, I had Wag searching in the background, which was helpful. It matched me with someone, notified me, and I approved the booking, pending a meet and greet the next day. Sadly, the caregiver had to cancel due to a scheduling conflict. They cancelled the booking and Wag started looking in the background again. I kept checking the app all day, but nothing was popping up. I found some people through Rover and set up meet and greets. When I was about to go to bed, I checked Wag again and it had automatically matched me with a random person and approved the booking without notifying me. I had to cancel the booking and was charged a fee for this. I had to contact customer service and they kept saying that this was their policy. I understand the cancellation charge being a part of the policy, but not notifying me of a match and approving the booking without my consent is the issue. Luckily, after some debate with customer service, they refunded me. Choosing someone to watch your pet is like choosing someone to watch your child. It can’t just be anyone. They have to click with your pet and you need some level of trust with that person. I will never use Wag again.Show lessKaitlin O'Ciardha
Why so difficult to receive endorsements?!?
I was recently approved as a pet caregiver - I passed the background check, was given access to the Wag Caregiver app, etc. I sent one friend an endorsement request last month which he was able to complete, but since then, anyone else I’ve requested endorsements from has been unable to leave one. The process forces the person/endorser to download this app, and makes them create their own pet parent profile. This is a problem in that several people I’ve sent requests to no longer have a pet; therefore, they are unable to create an account and send me an endorsement. In addition, many people are understandably wary about installing an app they’ve never heard of onto their mobile device. The app otherwise is easy enough to navigate but extremely frustrating at times also, and the Help/FAQ section has been decidedly unhelpful. There’s no way to contact (email or phone) Wag tech support, if such a department even exists. For the $50 I was forced to pay for the background check, the fact that I can’t even manage to receive an endorsement to enable me to start earning the trust of pet owners to take care of their pets is ridiculous. This becomes a vicious circle and I don’t see Wag trying to make it any easier for those of us new to the world of “professional” pet care.Show lessspkurland
Developer Response
Hi there, thank you for taking the time to leave your review and your feedback! In order for us to verify the authenticity of an endorsement, your endorsers must open your endorsement link on a mobile device and create a Wag! account. You do not need to wait until you receive all endorsements to continue through the sign-up process. You may continue through the process once you have copied your endorsement link and sent it to your references. For Customer Support, you may visit the Help tab in the app or by visiting the website at https://support.wagwalking.comWays to Improve App
The app is convenient for scheduling walks. It’s very difficult to ever get an agent in chat. The app will keep going round and round stating to rephrase the question. Frankly, this is annoying, cumbersome, and not handled properly. There should be agents available anytime without going through this app trying to force the so-called answer when I can never find it in the database. Most of the time, clients are reaching out because they need to speak to someone. The other issue with the app is, after the walk, it won’t allow clients to read any messages from the walker prior to leaving the tip. One time I had a sorry walker, whom I left a good tip to, then she wrote abrupt, rude comments about me needing to clarify instructions on the profile. When writing the profile, it won’t allow me to copy and paste from my notes. This is inconvenient. Some days the needs change, and I would like to update the profile accordingly. It is a real hassle. It also won’t allow instructions to have paragraphs, so everything in jumbled together. I wish there was a spot to add cats and geckos, etc. The app has some great ideas, but it definitely needs some improvement. I love how I can view the walk live.Show lesssuzanne326
Developer Response
Hi there, thank your feedback. We sincerely appreciate your detailed insights and will be passing this along.Why so difficult to receive endorsements?!?
I was recently approved as a pet caregiver - I passed the background check, was given access to the Wag Caregiver app, etc. I sent one friend an endorsement request last month which he was able to complete, but since then, anyone else I’ve requested endorsements from has been unable to leave one. The process forces the person/endorser to download this app, and makes them create their own pet parent profile. This is a problem in that several people I’ve sent requests to no longer have a pet; therefore, they are unable to create an account and send me an endorsement. In addition, many people are understandably wary about installing an app they’ve never heard of onto their mobile device.
The app otherwise is easy enough to navigate but extremely frustrating at times also, and the Help/FAQ section has been decidedly unhelpful. There’s no way to contact (email or phone) Wag tech support, if such a department even exists. For the $50 I was forced to pay for the background check, the fact that I can’t even manage to receive an endorsement to enable me to start earning the trust of pet owners to take care of their pets. This becomes a vicious circle and I don’t see Wag trying to make it any easier for those of us new to the world of “professional” pet care.Show lessDeveloper Response
Hi there, thank you for taking the time to leave your review and your feedback! In order for us to verify the authenticity of an endorsement, your endorsers must open your endorsement link on a mobile device and create a Wag! account. You do not need to wait until you receive all endorsements to continue through the sign-up process. You may continue through the process once you have copied your endorsement link and sent it to your references. For Customer Support, you may visit the Help tab in the app or by visiting the website at https://support.wagwalking.comDon’t not work for Wag
After walking into a customers house and falling after gripping the railing they suspended me for property damage and leaving the house unlocked to a customers house name Jennifer Pierce in PDX, mind you the house was unlocked upon arrival. Then they took my payment from me after falling and hitting my head ? The customer service reps are so rude and they took $60 dollars I earned and won’t give it to me. This app thinks they live above the law and I hope they face a large lawsuit soon for all of their shenanigans. I worked for them the last 6 months and it’s not worth it, you’re out in compromising situations where you’re “alone” in someone’s house to pick up the dog in all actuality the owner is in the house (this app is used for human trafficking). Also you’re constantly being watched by homeowners who don’t tell you about hidden cameras, you can very easily become a victim in these situations. They don’t support their walkers and only care about taking a 40% cut, if anything happens to the Walker they could care less and will just take the little bit of cash they gave you after you’re the one who has been walk thousands of steps to load their pockets. Also they partner with wag hotels and they also partner with Airbnb. Most of the dogs on the app are neglected by their owners and that’s why they need people to come walk their pets because they’re too lazy to walk their own dogs.Show lessAishbabe
Bad design and bad payouts
If you accidentally accept the walk, and you are background checked and verified, it forces you to take the walk. If you try to cancel a walk, even if it was a mistake, it will demerit your account. They take 40 to 50% away from the actual Walker, so if you’ve accidentally booked a walk that is 30 minutes away, you’re looking at one hour of travel time before you even look at the cost of your own time. So it is costing you money to use this app. The app support is terrible-even for walkers who have a spotless record. If you try to call and and adjust something, you get outsource support to non-native English-speaking people who give you a hard time about making any changes to what is been booked. The app could be better if there was a verification button so that it would ask you to confirm if you truly want to take the walk. I’ve used it to get walks and my girlfriend uses it to take walks, and it ruins our schedule when there’s a walk accidentally booked that’s too far away and we have to change our plans because the app does not allow you to cancel a walk. They take far too much away from the Walker in my opinion.Show lessanthonby
A M A Z I N G!
This year I decided to uproot my entire life in CA, pack me and my two dogs up and move to Oregon. New job, new home, new everything! I’ve always had my mom close by to help with the dogs when I was at work but she was about to be a whole new state away from the grand-puppies! I was super anxious but requested my first ever dog walker on the app. I read the profile and felt good about this but still had anxiety over this brand new adventure! I was paired with one of the best walkers I could have been paired with! We are moving into a home with a backyard now and won’t need walkers as often but Erin my walker stayed with us through the whole experience almost five months today four walks a week! We had other walkers too who were just as amazing! This app is truly a blessing and I’m so incredibly thankful for Wag and all the walkers who walked and cared for my puppies! Thank you!! Highly recommend! I could keep writing for hours about how amazing this was!Show lessKai and Kona ❤️
Walker tried to steal money and starve my cats
My husband and I took a 1 week vacation and put in a request for a cat sitter a few days before we left. I have 2 cameras in my home to check on the cats while I’m away. The night came for the sitter to come to my apartment and tend to both of my cats. My husband and I were at dinner when I got a notification that the sitter had started the “drop-in visit” so I sighed with relief thinking that my cats where being cared for. I decided to check the cameras as I had never met this sitter before and I just wanted to make sure my cats were safe but I saw that no one was there. I thought maybe the sitter was in a room that didn’t have a camera but my camera sends me notifications when a person enters my home and I did not get this alert at all. I called the sitter and they told me they arrived at my house and was in a room with one of my cats but looking at my camera I could see that cat was alone sitting on his cat tree. This person thought I would not pay attention and attempted to take payment for a service that they were not providing. Be very careful when hiring anyone from this company. The platform makes it very easy for someone to take advantage of you and your pet. If I did not have cameras both of my cats would have starved for an entire week while my husband and I were away just because someone who clearly doesn’t care about animals wanted to make a quick buck for doing nothing.Show lessindigocritt
Developer Response
Hi there, we're sorry to hear this was your experience. Please feel free to reach out to us at feedback@wagwalking.com. Thank you.Extremely dishonest
I used wag for walks before and the walkers are great! The company is dishonest though. I booked a sitting and when I set up the time and dates it told me it would be 78 dollars. I went through a few cancellations and changes of who would be sitting for my dog, but eventually was assigned someone who would be watching my dog. Apparently the person I chose last had set her own rate higher than the 78 dollars and the new charge was going to be 96 dollars. I was never made aware of this until the sitting was over and it asked if I wanted to tip. When I talked to customer service they were able to give me the credit on the app, but I still feel scammed out of my money. There was no obvious notification that there was a price increase. There was no button to confirm the price change. I was told that I should have paid attention to some walkers that set their price differently. Why would I be looking for that if I didn’t even know it was a possibility? I was under the assumption that all the people I was choosing between were 78 dollars because it had already told me it would be a total of 78! I guess I’ll be using my credit and getting one more walk and then never using wag again.Show lessBobsfan
Usually Great But I Have One Simple Request
I have been using Wag, on average, multiple times a week, since 2017. I have mostly had great experiences. But I think it would be enormously helpful to add an ETA for a walker’s arrival. I know when a walker first accepts a walk, you get an alert with the ETA. Sometimes, though, it simply says the walker is a ״on their way.״ The eta rarely gets updated if the walker is running early or late.
I see no reason why the walker shouldn’t be tracked the second they start their journey toward me, so that I can be prepared for when the walker arrives. Currently, and for the last 3 years, I have had to message the walkers and ask them for an ETA, or sit unknowingly, waiting for them to arrive and then scrambling to get my dog ready once the bell rings.
Please figure out a way to have a constant ETA on the app so that whenever I check it, an updated time of arrival will be on there to make my life easier and probably the walker’s as well. I ask this of you as a long-time customer who continues to support your app. Thank you very much!Show lessflurg23
