Leave a Review Wag!
Wag! Is awful
This app is terrible. Their business plan is fundamentally flawed. They scheduled a time without having a dog-walker in place. I tried using the customer support feature by phone. I hear a lot about this app being summarized as uber for dog walking. Imagine if you ordered an Uber three and half hours ahead a time because you’re in desperate need a ride, then no one shows up. Now you try to call someone to get info as to why they never showed up, and after an hour and a half on the phone (over an hour of which I was on hold) they say “sorry” and give you a $10 credit (only after I asked for one!). What a joke! I’d be placed on hold again and again cause their “team members” are inadequate at making decisions. When I explained to them that they had scheduled a time and no one showed up, they were unapologetic in their tone. I was also told there are only 20 dog walkers for the entire city a Boston. That has to be a lie. As I mentioned before, when I asked for a credit, they offered $10... that doesn’t even cover the cost of me spending an hour and a half on the phone. If they had walked my dog for an hour and a half, they would’ve wanted $60.
I will say the first time I used it, I had a walker by the name of Jorge. He was a professional! Other than that - Horrible!Show lessRealAmericanHero5748
Don’t use this service ever.
My dog was lost after the walker did not clip the leash to the collar properly. Instead of trying to find the dog she simply walked back to my house stating that she thought he might “walk himself home”. I was working and got home as fast as I could and she was literally not trying to find my dog but sitting on the stoop. She stated that she didn’t use the harness nor chase after/ try to lure my dog in. I live in a very busy area of south Boston so the fact that she said the dog would walk home is truely unreal. Wag was no help saying they would put up signs if I didn’t find him. They never checked back in with me once I said the dog was found as I spent hours by myself looking. They immediately blocked me from seeing the walkers info and i was not even able to try and see where she may have lost him. The worst customer service i have ever seen. After speaking with many other dog moms at the park they have heard nothing but horror stories of people’s dogs getting lost hit, etc. The problem is the idiot walkers that simply pass an online test who are looking for a quick buck and clearly don’t care about the animals. The fact wag was not even sorry but stated i leave the walkers bag at another location so we didn’t have to meet face to face spoke volumes. Never use this as it may seem convenient but there is no accountability.Show lessash 7384
Horrible App design and even worse customer service
Hard to get in touch with walkers.
Always messed up our schedule even though we had a reoccurring walk for almost 8 months at the same time everyday. Would take hours to find one-time scheduled and on demand walks. Customer Service never responded when we had problems with scheduling or a walker. The most recent example was when a walker never showed up. It said her number was no longer available. We waited two hours for a walk to be rescheduled. We just ended up using rover and they responded immediately. During the wait, we texted, emailed and called customer service. We were on hold for an hour. Once we decided we were done with Wag, we asked customer service to cancel all of our reoccurring walks. It’s been 3 days and they have been cancelled so we have to individually cancel each walk. While we were cancelling MONTHS of reoccurring walks, we kept telling the app that we cancelled because of a bad experience and to give us a call. We probably did this for 20 of the cancellations and no one ever called. I would not recommend this app to anyone. The customer service is never helpful. Often the first person we talk to has no idea what they are doing and then we have to wait to get transferred to someone else. We are now using rover. The customer service doesn’t seem to care. They don’t care about the walker, the owners or the dogs.Show lessISSY13
HORRIBLE SITTING EXPERIENCE
We booked Wag for a sitting session for our two dogs on the recommendation of a friend who had used the service for daily walks. BIG mistake. Not only did we not receive updates on our dogs, we came home to urine and feces all over our apartment, dogs that clearly either weren’t fed or not fed enough (she never bothered to ask how much food they got), AND the sitter had helped herself to items in our fridge, watched DVDs from our collection, was in our bedroom looking through our personal belongings, and texted us at 9:15pm the first night there saying that she was going to crash on our pull out couch (which we never disclosed we had so there must have been some snooping involved). We specifically requested that the sitter not stay overnight and she persisted that she didn’t feel safe leaving to go home. It was 9:15 in LIC. No reason for that, and if you feel unsafe, don’t take the job. She claimed to have arrived at the apartment at 8pm so I’m not really sure why she was even still there close to 90 minutes later. I will be reporting this company to the BBB because they claim to background check their walkers, but don’t tell me you walked my dog at 9am and have me come home to a massive bodily fluid mess at 3pm. I felt violated and after a long weekend away, we ended up having to clean our entire apartment and strip our sheets since it seemed she was in our bed. SKEEZY. DON’T BOOK IF YOU LOVE YOUR PETS.Show lessDisgusted and Violated
Poor customer service
I had been using the service for quiet sometime. The service itself is great. However their ability to manage mistakes on behalf of wag is not. The last dog walker (July) I used them for lost my key fob and locked me out of my building in which I had to pay $305. I had to cancel a trip I had planned that weekend in addition to the time driving and frustration as I had to return from my trip to handle the issue. I reported the issue and the service rep ( trustee) called a couple days later and tried to help. They required that I spend time and that I pay it first before they reimburse me. Even though the incident was confirmed by the employee that lost my key . I asked them to communicate with the property manager as I don’t want to waste my time for someone else’s error as they can pay it directly. They didn’t want to. So I followed through their request and provided them proof. Trustee (Erika ) has put together a poor effort in getting this done in a reasonable amount of time. It’s been a lot longer than what anyone would expect for a simple reimbursement that is verifiable with documents I sent. They are waiting to confirm with the property manager ... although they didn’t want to call them in the first place when I asked them immediately after the incident. I’m mostly frustrated at the lack of urgency and empathy on wags behalf. They simply dropped the ball and don’t care. It’s infuriatingShow lessEdward in La
Wag Walker.
I won’t even say the app is trash so much as it is the company that’s trash. When I started this company had barely any reviews and now they have thousands of five stars? Hard to believe it’s not faked. I was a dog walker with a ton of five star reviews in a location where you can’t get many walks to begin with. Customer service is terrible and if you’re in trouble don’t rely on them. You can’t take days off. It has to be an “emergency”. I once was asked why I was taking the day off and it angered me so much I straight up told them in detail about my bowel movements. Sometimes people get sick but apparently that doesn’t matter. This is a little thing though. What angered me most is getting bitten by someone’s untrained dog, and them pretending to look into it then doing nothing. These people literally don’t care about your well being. In the end I had to cancel two recurring walks because I’m literally moving out of the area and it angered them so they removed me from existence basically and I can’t even sign in because my email doesn’t exist. So much for continuing after my move. Please move over to a different service instead of these guys. I was already rehired by someone better so don’t be afraid walkers.Show lessAngryWalker468943
Review for WALKER APP
Okay I love wag. But I HATE the app!! Please fix the walker app! I always get “_____ wants you to walk ______...” alerts and every time I click them it says “walk already booked.” Or I’ll get “new walk tomorrow at 10am” notifications and click on them in half a second and it will say “walk already booked” or not show up at all. It’s extremely frustrating especially when I rely on these notifications so I don’t have to be inside the app at all times.
I also have been having trouble with requesting walks. I will be with a dog owner and they will post a walk in front of me, I’ll click “request,” but it says “confirming” for minutes while on their end I never show up! THEN another walker will request that walk and my screen will still say “confirming” for hours or until I log out and log back in. This glitch prevents me from getting walks.
I would really love these issues to be looked into further especially the notifications. I enjoy being a wag walker when the app works but I do not recommend it to people because of these major issues.Show lessSaraaaaduh
As a Walker
I LOVE walking dogs!!!! It’s so rewarding, but if you are joining Wag only for the money you will be disappointed. The company takes 40% from your income as a private contractor and are often not available for support. Any time I’ve asked about how much to take out for taxes or ask any tax questions, they did not answer directly and instead gave a generic “here is a list of all our common questions and answers”. I even emailed the accounting email directly asking how much they take out for taxes and got the same response so I found out through google. They do provide $ for meals for shelter dogs though. I live in a bustling city so I have been able to make about $96 (like $50-60 with taxes taken out) a day which has been awesome! I love it! Just don’t expect much from the company. Communicate with the dog owners directly to get good reviews and tips (some owners do not even tip). I treat it as my own business by keeping good relationships with owners (its really easy to do when you love and are passionate about pet care). If you don’t have good work ethic and you are generally lazy in the workplace please don’t make us look bad and join Wag.Show lesssoapyboys
From Frustrating to Terrifying
The app asked me to submit a review, which I thought would post here, but I think it just went directly to customer service, so rewriting here!
I got three free walks for writing a recommendation for a friend, so I figured I’d use them to check out Wag. My walks were scheduled for 1:00am instead of 1:00pm, and there was no way to update the walks on the website, no way to get in touch with the walker, and nobody was answering the hotline. We finally just wrote “CANCEL” in as many fields on the profile that would actually update. The walker texted us close to 1:00am saying he was on his way over before noticing all of our desperate “cancel” messages on the profile.
The last walk showed that the walker had taken my dog on a 3-mile walk to a busy tourist area. My dog is scared of cars and crowds, so I was freaking out! The walker wasn’t answering texts and I was considering leaving work to go look for them when the app said the walk was over and the walker answered my texts and explained that the GPS doesn’t work right for her.
All walkers managed to enter the building at different points without using the front door call box, which the building management frowns upon and makes me nervous.
TL;DR Crucial components of the app are buggy/not fleshed out enough, customer service is not responsive enough, and walkers may not be properly onboarded/trained.Show lessawesomesauce89
Peace of mind
I love this app. I originally downloaded it because I broke my leg and didn’t have anyone to walk my large but friendly Bernese Mountain dog while on bed rest. It was easy to set up and they offer discounted options if you buy in bulk.
The app is like an uber for dog walks- I put the request in for what time I want him to be walked each day, choose between a 20 minute, 30 minute or 60 minute walk, and the Wag team sends a trained walker depending on each walker’s availability!! I love that they handle all the scheduling and I never need to worry about a no show!! They also send me a free lock box to put a spare key for the walker to use when I’m out, I’ll be using it when I can walk again!! You can also write long notes about your pup on your profile so that each walker knows your pup well before arriving. I got treats for my walkers cause my dog can be stubborn.
During the walk the app tracks where they walk and the walker even marks where they pee/poop! This tracking gives me peace of mind!!! Sometimes you can even extend their walks for a discounted rate!! The walker always takes a picture of brody and writes a review after each walk. I’m able to “prioritize” aka pick which walker I’d like to return! There are also overnight or daycare options. Love love love this app. Thank you Wag team!!!Show lessworstideaever3
