Leave a Review Wag!
Trouble becoming a dog walker
I am currently very frustrated with this app. I signed up to become a dog walker and went through their multiple step process to become one. I passed all the levels, included a quiz and background check. Then I was taken to a page instructing me to pay a $25 registration fee. I did so, the payment went through and I got a confirmation email saying that I should expect yet another email with the steps to download the “walker app”. Instead I received an email informing me that I needed to complete the back ground check and pay the registration! As if I hadn’t already completed this! I immediately send them an email explaining the problem. I received an automated email back saying the problem will be looked into. However, it has been two weeks! I have heard nothing back from them! I finally received the T-shirt in the mail but I still can’t download the walker app. I finally hunted down a costumer service number today and called it, an automated tone informed me that it would be a 30 minute call wait!
Even if I get this resolved and become a walker, I don’t trust them at all anymore. Their costumer service is horrible and they can’t even handle getting me registered as a walker.Show lessthe girl with the dog tattoo
Walkers (possibly) under influence and the worst customer support service
We went on an overnight trip and ordered a walker to walk our dog later at night and then in the morning. Our dog is a 5 pound Maltese dog who is not trained to be outside of the crate by himself. The clear instructions were to get him out of the crate, walk him and then put him back in the crate.
The late night walker did exactly this. The girl that came in the morning (the second last minute substitution by Wag) came in and couldn’t properly articulate her reason to get access to our apartment which alerted the doorman. He sent a building porter with her to open the door. After porter opened the door (dog was justifiably barking at strangers in the apartment) she entered the apartment, went straight to the crate, opened it and then left the apartment saying to porter she didn’t feel comfortable walking the dog because he was barking at her. A 5 pound dog! She took the dog out and left. Needless to say the dog made a mess in the apartment and we had to ask or doorman to put him back to his crate only after the girl texted us with absolutely nonsensical texts and we had to call her back.
Wag’s customer support is next level of “we don’t care” after DMV! It’s impossible to reach out to them or get any level of resolution.Show lessLeonid9
Terrible First Impression
My fiancé and I signed up for this hoping to get a friendly dog lover to let our dogs out to pee and play with them a little. I set up a time to have our first meet and greet this past Saturday, April 6, 2019. It was approved and we received details about Jason who was assigned to come. Couple days past not a big deal. Then Saturday morning came and we woke up to a text stating that our walker had cancelled and that someone else would be replaced. Our meet and greet was scheduled for 9 am and it was 8 am. I was a bit disappointed because I wanted to know who was coming, what credentials do they have, how many walks have they done, what’s their rating, etc. But nothing. 8:30 comes, 8:45 comes, still nothing. 9:05 still nothing. So who were we waiting for? We had errands to run, things to do, it was a gorgeous day, we were not willing to sit around in the hopes that someone might decide to come over to Meet and Greet. AND if this is the first appointment, how are the rest going to go? We cannot afford to have people cancel on our pups.
Then I reached out to customer service who did nothing but speak poor English and have little to no clue about the business.
All in all! Very bad first impression! We will definitely not be using Wag! Thanks though!Show lessMaster Gwendalyn
Terrible Usability for Walkers
Wag! Walker here... This app/concept could be so much better for Walkers than it is. Starting with the worst offense: there was a period of time when I was receiving excellent reviews but no tips. I figured the owners weren’t aware that it was customary, but then some tips belatedly showed up in a payout WEEKS after the review (and theoretically the tip) had been left. I still don’t know if the other non-tippers were truly not tipping, or if the tips never made it thru. Less egregious (but still annoying) is how difficult the app makes it to be efficient. I set my notification radius to 2 miles, but 90% of the notifications I received were outside the radius. Made it a useless feature because I was either constantly looking at my phone to see which notifs were “valid”, or ignoring it altogether. Wag! couldn’t figure out why (all my settings were correct), so I decided to turn text notifications off and keep app notifications on... but you can’t do that in the app. I had to contact support and submit a form... it took 18 DAYS to “process” the form. Wag! takes a pretty big cut from each walk, which I knew going in and initially had no complaints. But for that big of a cut I expect a much more supportive and trustworthy platform.Show lessKDubCO
Great app
I love working for Wag and I love hanging out with all the dogs, everything about that is fantastic however I do have some constructive criticism.
- As many other people have mentioned the walker support is really bad and unhelpful, they take a very long time to get back to you and I feel that they only care about the customer but not the employee. Once a very large bulldog was growling pretty aggressively at me and another time I went to a building only to arrive and find that there was nobody there under that name and the walk had been a scam. Both times I tried to contact support and depending on what could have happened, those could have been unsafe situations, and support did not answer for a very long time both times, and the second time they put me on hold for like ten minutes. There could have been some person there trying to hurt dog walkers that requested a fake walk, and support put me on hold.
- You should be able to change the radius of walks that are visible in the app. I know you can restrict notifications but opening the app and seeing a bunch of beautiful huskies and German shepherds that are all 10 miles away is so sad.
Aside from that I love the app!Show lessMalecShipper
Developer Response
Hi MalecShipper, thanks for being a Wag! walker and for sharing your feedback. We truly appreciate your feedback as we strive to create a better experience for our walkers. We'll definitely pass it along to the appropriate teams!New to Wag!
Oh. My. Goodness. I was skeptical about using this app or Rover. I’m definitely a researcher (especially when it comes to my children and pets) and I saw some horror stories and stories about walkers who feel they aren’t paid enough. I wanted to try the app anyway because I could really use the help in the middle of the day when I’m at work. My Pembroke Welsh Corgi is 7 months old and has endless energy. We had our first walk today and I couldn’t be happier! He came back happy and worn out. Exactly what I want for him when I’m at work. My walker told me how long she’d been working for Wag and that she loves it. She says it’s the perfect part-time gig, but she has a full time job as well. I loved her attitude and energy. People need to understand that unfortunate things happen in every company and shouldn’t apply that to every situation and person! Shame on you guys for being so negative towards a service that genuinely helps some people (walkers and owners) out. Say something after you’ve created the perfect, incident free, 100% sent-from-God-himself-company.Show lessraveachan
App Needs Work - Missing Basics
As a service provider (walker) for Wag, this application is missing some of the most basic and important things. On the availability screen, there is no way to know what dates I’m looking at for the week displayed. It only displays S M T W T F S. So there is no way to know what dates I’m actually looking at as I scroll from week to week. Furthermore, in order to find available walks, one has to scroll week to week to week. By the time I can get through all of the scrolling, any available walk is then gone. The notification of the available walk does not stick around. And even if it did, scrolling from week to week to week to try to find the right date for that walk is nearly impossible since dates are not displayed next to the days of the week at the top of the screen. Again, only S M T W T F S is displayed, no dates. This is the most important screen for a walker. This screen needs to look more like the booked screen where it just shows a list of available walks sorted by their dates and times. On the booked screen, once I have been accepted for a walk, it no longer displays the rate at which it was accepted. So no way to know how much I’m going to get paid for that walk. These are very basic features that need to be fixed in this application.Show lessBGsweepsBG
Switched services after 2 years of using Wag
Wag! is a good service. I’ve almost always been happy with my walkers, the app functions pretty well, and I really like the GPS and report card features. I have used it for over two years, and for nearly a year used it every weekday while I was working a 9-5 job. But, god forbid you have a question or an issue (or an actual emergency...). The customer service is so terrible, it’s as if they’re trying to drive consumers away. If you text the “emergency” number, you will get a response about a half hour later from someone who can’t help you. They may shuffle you to someone in a different department (and after waiting another half hour to hear from them, they also can’t help you). But either way you definitely won’t be helped. The final straw was when the app malfunctioned and wouldn’t accept the credit card I had on file. I called my bank to make sure my card was fine (it was), and after trying to work it out with customer service for an hour, they insisted my card was invalid and that I was wrong. Well, Rover accepted my card with no problem so I will use that service from now on. I love my dog too much to take risks with an untrustworthy company.Show lessMaggie62728292
No communication between the booking system, customer reps and the Dog walkers
Aloha! I was introduced to WAG in September and booked my first free walk. Dog walker never showed up, it took about an hour after the appointment time for a representative to contact me and notify that they’re trying to get in touch with a dog walker. I live on O’ahu Hawaii and so the time difference was also a factor because the dispatch representatives are calling on eastern time. Another representative sends me a text saying that there are actually no dog walkers in my area. They just apologized and asked if I would like to book another one later, and I asked them “Why would I book another walk later when there are no dog walkers in my area?!” Keep in mind the walk was scheduled a week prior to the appointment, and no one thought to notify me that there are no dog walkers in my area yet I was able to book a null walk. This initial experience is terrible and pointless to be honest, thank you WAG for making the situation not so right :-)
I do prefer Rover because there are actual dog walkers in my area and the dog walker took time to initially introduce her self to my furry Labrador so that they would get accustomed to each other.
Fellow Locals on Hawaii, please use Rover! WAG is just useless on the islands. 👎🏼👎🏼Thumbs down WAG.Show lessRyan Keo Val
Misleading!
WALKERS BEWARE: Wag makes you think there are tons of customers and opportunities to walk dogs and make extra cash. Guess what...AFTER they take your $30, you can see how many customers there really are. I live in San Francisco, where the app started, and there has never once been a client within 2 miles! On any given day, there are maybe 5 or 6 walks to be picked up in the entire city, so you better cross your fingers that it works for your schedule to drive across town at one of those times! It really only makes sense to become a wag walker if you live in a really central location and don’t have a job...because how else would you be available to actually walk one of these dogs.
DOG OWNERS BEWARE: I am very experienced with dogs but when I signed up to be a walker, I was shocked to find that there is very minimal training with Wag. Nothing in person, just online quizzes that anyone could take and just cheat on. THEN, they charge walkers $30 just to sign up. So I guess, thanks to wag, anyone with $30 can just have your dog. I know this app is convenient but save yourself some worry (and money too) and just hire an independent walker who you know and trust. Much safer! Plus, then you’d be supporting them instead of a large tech corporation.Show lessGregTheDogWalker
