Leave a Review Wag!
Best App and Concept Ever
Wow, this is an absolute game changing life safer. The app in itself has a great design and is very easy to navigate. The service on the other hand is amazing. I have had several walks arranged and they have all been great. I have 2 high energy Husky puppies that are selectively trained or maybe they’re trained and just listen selectively. I requested an experienced walker and they sent over the perfect walker. The first walk we did together because the puppies initially freaked out when they were taken away from my husband and I. So, she ended up walking them and we just tagged along and it was great. The second time she came when we weren’t home. She gave us a full report telling us what a great walk they had. We actually received a free lockbox when we signed up, that allows the walkers to enter when you’re not home if you so choose. The app tracks the entire walk and it even posts where the pups did their business. They also take a video and take a picture at the end of the walk. This is such a wonderful idea I highly recommend. Plus they were running a promo for a free walk, if they still have that available, I say jump on it ASAP! It’s a must have for any dog owner.Show lessSteph Redmond
Wag is amazing
I work for wag. I know that every dog is different ! I was reading the reviews and was surprised! I do admit it takes a while to get a hold of wag and that frustrating. I will give them credit though because when ever something came up like the information on the app being wrong, my car not working, not being able to access the house to walk the dog or if I accidentally accepted a walk they always work with me and help me out! I make sure to contact the owner when I’m on the way and send pictures updates through text as well as video updates through the app. I make sure I care for every dog I walk making sure they have food and water and clean up any mess they might have made. So while I know there is so flaw within the wag company it’s still a great company. Every walker must watch a video about proper handling and how to put a harness on as well as the best types of collars and harness we take multiple test that we have to pass and we have to pay to get a background check as well as be insured we are contracted and bonded and while some walks might not be that good their are tons of walkers that go above and beyond and truly love animals. I’m truly sorry that some of you didn’t get good service but I promise wag is great!Show lessPureLunnerAngel98
Wag is pawsome!!
My fur-babies and I love the Wag app! I usually request an immediate walker and I receive a text immediately that they've requested a walker in my area and I will be alerted within 10 minutes of time of arrival. A few minutes later, I am texted that a walker will arrive by “time” (and its usually within 15-30 minutes). Walkers have been very courteous and timely. My dogs get excited and go for their walk, all the while I can watch their walk by map in the Wag app. It notifies me when and where they tinkle, doo, and the walker usually sends me at least 1 video to watch with paw-some background music! Laughed so hard the first time I watched it. You can set up a regular schedule with your favorite walker also! I can see profiles of all the walkers before they walk my dogs, or I can choose them. However, if not available or they don't respond quick enough, the Wag app will alert other walkers to accept the walk. Some walkers have mentioned that they try to grab a walk, but even though they answered right away, someone else beat them to many walks.. So apparently the walkers need more walks. If you have a favorite walker, best to text them first before you request them, just to confirm availability and alert them you are requesting a walk. I’ve been using Wag for over 6 months and love it! Thank you Wag and paw-some walkers!Show lessJasmine99
Happy Fur Mommy
I love using Wag to help keep my dog, Grayson, active during the day! I will use the app when my schedule gets crazy and I can’t take my pup out. You can schedule walks same day or even within a few hours of when you need it. I’ve used t when I went out of town & my hubs was at work. I felt very safe. I love how Wag requires background checks of their walkers. During the walk, your walker will send videos, pictures, as well as a report card of how the walk went. The app allows you to track how the walk is going as it’s happening! All my walkers have been in constant communication with me, & willing to deal with me being overbearing! Each walker has kept an eye out for my cat, & sent me pictures of him so I know he didn’t sneak out. Grayson has loved all of his walkers and that is so important to me! One of my favorite things about the Wag app/company is their desire to keep you safe by sending you a free lockbox for your key! This ensures the safety of my home and my animals! Lastly, they will do promos & offer you a free walk every once and a while. This is so great when you have a busy day & can have someone just stop by (even when we are home).
I can say this, I am NOT paid to give a good review & I’m NOT an automated response. I truly love this app/company and tell my friends about it!
Happy walking!!Show lessFur Mommy
DO NOT USE WAG
While the walking service seems to be legit and you can see within the app where your dog is via gps, the company loses all credibility and care for animals in their haphazard approach to dog sitting. If you love your animal, I highly recommend you look elsewhere for a company that cares for their well being as this one takes no accountability for the people they hire and let into your home.
My story:
After using the app for walking services on and off for over a year, I felt (wrongly) safe in using it to book an in-home sitter for my dog while I was out for a week. It was clear during the week and upon my arrival home that the sitter barely spent time with my poor dog during the time I was gone (while he wasn't supposed to be away for more than 3 hours at a time). He didn't stay overnight even though I booked that within the app. He also didn't follow the instructions I listed in the app about how to feed or take care of my dog leading to him being sick when I arrived back home. I also had to call Wag twice within the first couple days because I was receiving zero updates from the sitter. After inquiring with Wag while, all they could tell me was that their people were vetted and insured. They did nothing to check on whether the sitter was actually at my home and doing what he was hired for, and I'll never know just what kind of bad treatment my 10 yr old dog went through while I was gone.Show lessMoose's Moose
WAG
I’ve been using WAG for over a year now and I LOVE it! There are just those times I’m running behind and can’t get home in time to get her out for a walk before there is an accident in the house. The app is so easy to use and I just go on and request an ASAP walk and I always get a very prompt response with an assigned walker. The lockbox makes it so easy to leave the dog inside and give the walker access to get her out and put her back in the house and lock the door again. I always get such fun report cards and love literally tracking them while they are walking to see where they are. My favorite is when I get a barking sound on my phone that lets me know she has gone to the bathroom 😂! And I recently just learned how invaluable WAG is (even for those of you who don’t think you’d ever need a dog walker) when I ended up in a cast and crutches and couldn’t walk the dog...WAG to the rescue! Seriously consider downloading this app and setting it up for those “emergency” moments you weren’t anticipating. You won’t regret it!Show lessKerry V
Highly recommend!!
I’ve been working with wag for quite a while! I’m shocked at some of these bad reviews!! I love my job!! Wag sometimes has some technical difficulties (not often) since it is an app & sometimes the Urgent Walker Support is a little slow to call back but they do have a lot of dogs & walkers all over the country & they can’t get to everyone at once. If any situation was that serious that you need them that very second, us walkers should call someone else that can get there quicker anyway! But other then that my experience with wag has been awesome. They’ve always been able to cover my walks where something happened & I couldn’t make it. It’s obvious they really care about their clients/clients pups & they also don’t hire just anyone. A few people I know have had dog experience but still didn’t get hired, they seem to take it very seriously. In smaller cities where they are still working on expanding walkers to that area, like the IL suburbs, sometimes take a little longer to get walks filled but they always end up getting filled. But yeah that’s all I can speak on!! Everything else just depends on the walker you get & I don’t count that as the company. When I get my dogs I’m definitely signing up.Show lessAc1234567812345678888896426
Going downhill
I’ve been using Wag for at least a one and a half years. It’s been convenient for times when you’re in a pinch or new to stay are work longer. I love the gps feature which holds walkers accountable. With that being said, I’ve noticed recently that the quality of walkers has started to decline. My last walker didn’t even know how to put a simple harness on my dog and started the 30 minute clock when she entered my apartment ( took her about 10 minutes to get harness on) therefore my dog only got a 18 minute walk. Barely over half a mile. My dog is high energy and a fast walker so in 30 minutes It would be nice to get a mile. I mean people can walk a slow pace and do a mile in 15 minutes. Anyways another walker didn’t know what a belly band is. My older dog wears one so he doesn’t have accidents in the house. The walker let him out without taking it off! So he peed in it and had to sit in it the rest of the day. I think if people are doing this for a job, they should know how to put a harness on and recognize that a dog can’t pee while wearing a belly band. These are just a couple of experiences with my last 2 walkers. Wag is not cheap! I expect better service when taking care of people’s fur babies! I have started to contact my regular walker more often know because it seems just too frustrating to deal with Wag.Show lessWhenthedayisdone
Great service and super easy app
I’ve been using Wag for a few months now and am very happy with the service. I’ve been fortunate enough to get the same walker each time who is fantastic! He always refreshes their water bowls or puts their food out if I ask. I have a very hyper 1.5 yr old boxer and 6 month old mutt. My walker went above and beyond on one walk by not only walking them for an extra 15 minutes because he felt bad for being a little late but also taking them on a RUN! A tired puppy is a happy puppy! :) I’ve only had one bad experience where a walker said she was going to show up several hours earlier than I had scheduled because she was already in the area (which I wasn’t okay with) and then said she wasn’t going to make it because of car trouble and then said she had to cancel because she didn’t realize how far I lived from where she was (but I thought you were already in the area??). Wag support saw all of her notes in the app and quickly contacted me, apologized and got a new walker scheduled within an hour of my original time request. I had the walker flagged so they never suggest her again for my dogs to avoid future issues. Reviews saying you don’t get contacted about walker arrivals are incorrect. I get a text message and app notification every time when my walker is on their way or a little late or if Wag needs to schedule someone different. I’ve had zero issues with customer support. Our normal walker also texts me directly.Show lessMissCarla83
I am a walker
So hard to get in touch with walkers support . Walked a pup and reported about a broken lock box I moved the key to another location because of it , I notified the owner regarding the issue.i contacted wag walkers support to make sure that the owner is aware and is clear about the issue as well as other future walkers in addition to requesting a new lock box.
Long and behold the next night I get a call and a text at 2 am saying that a walk scheduled today did not happen (without even asking first). Apparently another walker had “started the walk” without having the dog on the leash and then ended the walk so the owner got charged without the walk actually happening.
I had asked how do you not have a record who actually did the walk vs who does not...? What happens to the report cards? Evidently they do not have access to it, so there is no way of knowing if the walk actually happened or not AFTER “start walk” is clicked on . Just food for thought. If you’re a wag customer and you found a steady good walker through the app, do yourself a favor ask them to walk your pup privately and have them use a geo tracker or some sort to keep track of your pup. I think this gives you more information and security seemingly as wag themselves do not actually have access to the report cards as it turns out . I would not trust them with mine .Show lessJaclynXoX
