Rover User Reviews

Rover—Dog Sitters & Walkers

A Place for Rover, Inc.

Lifestyle

Travel

Reviews Summary

Positive highlights

💰

This app hasEarn good money as a sitter

🤝

This app hasConnect with pet owners and their pets

🕰️

This app hasFlexible schedule and availability

🔍

This app hasEasy to find clients in your area

📢

This app hasPositive reviews from many users

🧑‍💻

This app hasUser-friendly app with useful features

🤖

This app hasRover provides support and insurance

Negative highlights

🔒

This app hasLack of background checks for pet owners

🗓️

This app hasDifficulty modifying bookings and schedules

💸

This app hasHigh commission fees (20%) taken by Rover

🐶

This app hasOwners can cancel last minute without penalty

🤖

This app hasBuggy and glitchy app with poor user experience

🚫

This app hasNo way to block or avoid unreliable pet owners

🤕

This app hasLack of protection and support for sitters in case of incidents

Top reviews

Most RecentHighest RatedLowest Rated

Be careful with credit card info

I did not realize that Rover charges $50 to do a background check, which they charged my card before I had even sent my consent form in. This was not yet in my budget for this pay period so when I called to ask for a refund and cancel, I was denied. I’m sure it said in the fine print that there was a $50 charge so it’s my fault for not seeing that, but it definitely should have been more clear because it never presented a cost or price other than in the fine print. I was pretty surprised that since I have not used the service or even submitted my consent form yet that they would not cancel & issue a refund. I probably would’ve resubmitted it later when I had the funds to do so anyway but am now wary of the company based on this experience.

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Rin.xiii

2 months ago

Response from developer

Hello, thank you for taking the time to provide us with your review, and so sorry for any confusion in the sign-up process. We’re constantly looking for ways to improve the Rover experience and sincerely appreciate hearing from community members like you. While the profile review fee is nonrefundable, please know I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. All the best, Elizabeth B.

Such a drag!!

I have been trying to sign up as a sitter for almost a year now and it’s such a strenuous never ending annoying process. They make YOU pay to sign up and they drag on the process of registration forever! The worst of experience of all. They can’t even get their documents straight and keep requesting for more info! The next new year is almost here. I’m off to plan for it instead! Such a waste of time this.

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HP Rang

2 months ago

Response from developer

Hello, thank you so much for reaching out. We'd love to provide some insight on our review process. Sitter profile approvals can take anywhere from a few days to a few weeks, depending largely on the background check process or if there are any updates or edits being requested to be made to your profile. Our Rover Support team is going to be your best resource for checking in on the status of your background check. They can be reached 24/7 at (888) 453-7889. All the best, -Elizabeth B.

Terrible Customer Service

I’ve been waiting to hear back from the ‘customer support team’ regarding my mandatory background check that’s taken over 3 months to get approved. Every time I reach out to them (5 times now) I’m told they’ll get back to me.

Terrible customer service. Terrible app. Terrible services. Stay away from this app.

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BryanSpino

2 months ago

Response from developer

Thank you for taking the time to provide us with your review. We’re sorry to hear this was your experience. Feedback from users like you is an important part of maintaining a quality experience and we value your insight. Next time you’re looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Olivia

Good idea but terrible App

Rover is a good concept, but the app is truly horrible. Private photos that sitters send to owners in a DM cannot be deleted and automatically show in the pets profile. The default behaviour of the app is to publicly share all pictures which were sent privately between two parties. The only workaround is to individually hide each picture. Horrendous and inexcusable user experience

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BSch88

3 months ago

Response from developer

We appreciate your feedback and are sorry for the inconvenience this caused. For instructions on how to remove photos from a pet profile, please visit rover.com/help. Thank you for all that you do!

App sucks and buffers

So this app
sucks, I can’t send a video through the texts. Everytime
I got i open a request it buffers and never opens. It will
work for a short while if i delete and reinstall the app but will be back to the same problems in a day or so. Yea my phone has all the updates

bobblits

3 months ago

Response from developer

Thank you for taking the time to provide us with your feedback regarding our app. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed along your feedback to our product team. If you’re ever looking for assistance, feel free to call our Rover Support team at 888-453-7889 and we’d be happy to help. -Lexie

happy pet owner and happy cats!

Rebecca did an outstanding job looking after my two kittens. Trustworthy, professional and kind - she really bonded with both kittens and quickly got to know their individual personalities and catered to their different needs. Leaving my babies isn’t easy but she gave me wonderful updates and photos, so I could completely relax knowing they were very happy and safe under her care, and beyond that, given lots of love and attention -which was so important to me. So glad I found Rebecca & we will definitely keep using her service!

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SophieELimes

4 months ago

Hard to use app

The only reason this is even getting three stars is because I like the service. The app is awful.

I have been a sitter on Rover for several years now and at least 3/4 of the clients I book tell me that they had a hard time navigating and using the app. I’m not sure if it’s just my area, but a lot of my clients are older people so this app really needs to be more user-friendly. it’s really confusing for them to figure out how to add multiple drop ins per day and change the times.

As far as the sitter side goes I have several complaints as well. They ask for your availability and the amount of days in advance you need for a booking but then allow people to request books that don’t follow those guidelines. Same for distance area as well. I have gotten several requests from places that are hours away from me. I say that I need two days in advance before booking and people are able to request jobs for same or next day. If I say I’m not available a certain day on my calendar people are still able to request me for those days. If I put in that I’m not available at a certain time people should not be able to request me during that time! It makes much more sense not allow people to send requests if they don’t meet the sitters availability. I feel bad for having to say no I’m not available at that time. It’s a waste of both my time and their time.

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I-love-r5

4 months ago

Response from developer

Good app, poor customer service.

I started using Rover as a way to make money over the summer while hanging out with animals. I really like having total control over my profile and my rates. Almost all of my experiences with people on the app have been great except for one. The dogs were fine but it was the owner I was having issues with. She asked me to drive her dog to various appointments which was not part of our initial agreement. After I dropped her dog off for weekend care at the ER, I expressed my discomfort with picking him up early in case his condition worsened and he would need to go back. She ghosted me and wrote me a nasty review that is inaccurate and omitted details in favor of making me look bad. In reality, I had done nothing wrong. I contacted Rover support to explain the situation and asked them to remove the review. They told me no, and that I would just have to reply to her instead. They even added that I was “the core foundation of Rover and without me, this platform wouldn’t grow”. I have little interest in doing business for an app that does not care about its sitters.

My advice if you decide to use this app is to do everything you can to avoid getting a negative review, because it will be on your profile forever. There is no point in trying to contact support, they will not help.

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FluffyCleffy3

5 months ago

Response from developer

Thank you for taking the time to provide us with your review. We’re constantly looking for ways to make Rover better than ever and always appreciate hearing from community members like you. I’ve passed your feedback along to the appropriate team.

Can’t even do extremely basic things like send photos and videos easily

It boggles my mind how this app has such a high rating. Maybe it’s because of the service it allows people to offer as opposed to the app itself, because the app it just absolutely terrible.

There are so many terrible things about this, but what prompted me to write this review today was because it doesn’t allow you to paste a password!! What?!?!! I have never ever come across this in my life. It basically heavily encourages people to use much less secure passwords, why would you possibly want to do that?

In addition, sending photos and videos in this app is just absolutely trash. For some bizarre reason audio for videos plays out of my phone even if I’m using headphones. You can’t skip through videos. You can’t cut down videos before you send. You can’t send multiple ones. It’s just really poor for sending media which is obviously such an important part of the app.

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davie185

5 months ago

Response from developer

Hello, thank you for sharing your Rover app experience and this is extremely valuable to us. We are constantly looking for ways to make Rover better than ever. If you have questions related to this, you can send as an email support-uk@rover.com or you can chat with us through rover.com/help or call us at +44 8082 812524. All the best, Chan

Don’t get your hopes up

On Rover, pet owners can request a sitter and if the sitter accepts, the pet owner has 3 days to accept it again even though they already requested you. I’ve had multiple owners never accept after requesting me and then letting the 3 days expire before cancelling on me. It is unfortunate that Rover allows pet owners to cancel on sitters even multiple days after booking just because they did not accept it after they already asked you to petsit by requesting you. I’ve lost out on jobs where I’d make hundreds of dollars after an owner decided after 5 days that they actually were going to choose someone else. I’m the one left at a loss here. Rover allows owners to cancel on sitters right before a job is supposed to start without any penalty as long as they don’t accept the job. Requesting a sitter should be a binding agreement after the sitter approves. I will rearrange my plans for owners who end up cancelling on me. This is very annoying because owners are not able to post jobs and allow sitters to claim them. Sitters have to wait until someone selects them. If no one chooses them, then they will have zero clients. I’ve had this app for a month now and I haven’t even made the money back that I paid for the mandatory background check. I have had zero successful jobs and that’s not because of anything on my part. I always accept job offers and respond quickly just for them to be able to find someone else.

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I hate Rover

5 months ago

Response from developer

We appreciate your feedback and are sorry to hear that this has been your experience. Pet owners can contact multiple sitters at a time to find a sitter who best meets their pet's care needs. We recommend pet owners and sitters have a meet and greet before confirming bookings to ensure the best possible fit for the care needed. For tips on increasing your sitter profile views, you're welcome to visit rover.com/help for helpful articles. All the best, Jeffrey.