Leave a Review Practo
Beware of unprofessional behavior
I tried booking an appointment with a famous doctor with almost 5 star rating, I had appointment at 11:15, I was asked to wait for half an hour, then at 10:45 they asked me to wait for more 1 hour(this was a WhatsApp call from practo). In sometime, I just got a message that your consultation is cancelled, reason being in person appointment is needed, doctor didn’t even talk to me, how do they know what problem I have and if I need a video or in person consultation. Very unprofessional behavior. I feel cheated, my time and money won’t come back. Never trust these people.Show lessAnushka Vaidya
Developer Response
Hi, we are sorry to know that, we would like to understand the issue. Kindly share your details at prac.to/contactus so that we can get in touch with you and address your concern. ThanksQuick and effective
The app helped me to connect to the doctor within few minutes and Doctor Gabri was awesome with his treatmenttradehub
Unable to join video call
Unable to join video callParambk
Developer Response
Hi, apologies for the inconvenience. Please share your details at prac.to/contactus so that we can get in touch with you and address your concern. Thanks.Not getting OTP to my US mobile
After upgrading my mobile, I downloaded Practo & installed. How we it is not recognizing my mobile now. It couldn’t send the OTP. I tried all options & with no helpHG Naik
Developer Response
Hi, apologies for the inconvenience. Please share your details at prac.to/contactus so that we can get in touch with you and address your concern. Thanks.Worst Customer Service
They have this location feature which lets you connect with a doctor in your preferred city but that is only for fooling you. They would connect to any random zolachap doctor from any random city. When you complain to customer care about that theyll say sorry we cant do anything about that.GamerProfile101
Developer Response
Hi, apologies for the inconvenience. Please share your details at prac.to/contactus so that we can get in touch with you and address your concern. Thanks.Senior Citizen - Pathetic customer experience
I booked an in-clinic appointment for a senior citizen. While on the way to the clinic, the Practo representative called saying appt needs to be rescheduled as Clinic has changed the timings. This is when my mom travelled for 1 hr and had reached the clinic. Once back home, the app didn’t allow to reschedule as it needs to be done 2 hrs prior the appt which we couldn’t as we got the call late from Practo. When we contacted the chat and call center, we were told to wait for 24-48 hrs to hear back from their back end team. I would suggest getting in-clinic appt directly from the clinics and not rely on Practo for that.Show lessvaibhav51985
Issue with Audio
Doctor was great but the app is not.
Was unable to speak or hear the Doc. Had issues calling and connecting.swatramrid
App is having some load issues.
App is having some load issues. Sometimes app doesn’t respond properly.Amar4ug
So buggy!
The app never works. Always "Something went wrong". Google pay option is stuck indefinitely.JackSparrow111
Very Helpful
one issue- when I clicked on notification, the message window kept loading and fell in a loop.SekanderB
