Problematic for offline courses
However, there are serious issues if you don’t have an ever present internet connection. I downloaded courses to be able to use Udemy while flying. The app requires constant logins through a janky interface that kicks you back and forth between authentication, login pages, and so on. So just getting logged in is problematic. Then, once you’ve made it, if you login right before losing your internet connection, it may last and you can resume your course - for a while. But wait too long or use too many other apps, and you’ll find that Udemy has randomly decided it’s time for you to reauthenticate. Middle of a video? Sorry, you’ll now be waiting till you can reconnect.
I contacted support about the issue and was told this was by design. That’s nuts, and it defeats the point of downloading a course for offline use. If it was an occasional login, sure, maybe I could buy off on it. But it’s frequent and makes it such a hassle to use Udemy that I’ve started to look at other options, like LinkedIn Learning.
Unfortunately, until the login issues are fixed, this one gets a low rating from me.
Response from developer
Hi there, thanks for taking the time to share your honest feedback and we're sorry to hear that you're experiencing issues with our Udemy Business iOS app. Could you please contact us at business-support.udemy.com directly including a detailed description and relevant screenshots so that we can investigate further? We will keep an eye out for your message!
Login issues
Tried uninstalling and reinstalling app on mobile with no success
Response from developer
Hi there, we're sorry to hear that you're having issues with login. So we can have a better understanding of the issue and assist you further, can you reach out to us at business-support.udemy.com with a screenshot of the error message? Thank you!
Bad for offline learning
Response from developer
Hey there, thanks for your feedback, and we're sorry to hear that the progress sync and the video player are not working properly. We understand your frustration on this and we're here to help. Please connect with us directly at business-support.udemy.com so that we can investigate further and resolve this issue. Thank you for your cooperation.
What happened?
Response from developer
Hi, we are sorry that you faced an issue. Could you please share your contact details with us at https://business-support.udemy.com so that we can get in touch with you and resolve the issue?
Usually a great app but REALLY buggy right now
It won’t allow me to enrol in any courses either.
Please fix whatever is going on.
Terrible Support and Service
Response from developer
Hello there, thank you for taking the time to share your experiences. We sincerely apologize for any inconvenience and would love to look into your issue further. Please send us a detailed description and screenshots via business-support.udemy.com. We will do our best to make things right!
SSO works poorly
Response from developer
Hey there, We understand your frustration and we’re here to help. Please create a ticket on business-support.udemy.com so we can help you resolve the issue you are encountering. Thank you.
Sign in not working
Please correct sign in flow
Response from developer
Hi, sorry for the unpleasant experience you had with our app. We request you to write to us at https://business-support.udemy.com if you still face any issues.
Lots of area to improve
Response from developer
Hi, we are always looking to improve the experience for our users, and really appreciate the feedback. If there is anything specific we can look into, please contact us at https://business-support.udemy.com.
The in- app udemy course reviews have become worthless
Clearly these instances are people getting review popups who didn’t seek out to leave a review themselves. Its now become impossible now to find good courses from all the rest …
Please stop prompting people to review a course , until they are more than 50% through it….
This Apple app review is the only place I could even find to provide this feedback…
Response from developer
Hey there, We understand your frustration and we’re here to help. Please create a ticket on business-support.udemy.com so we can help you resolve the issue you are encountering. Thank you.
