Major issue since last update
With latest update, there isn’t a way to turn off the VPN. This is a major problem. The previous version was much easier to turn off. I can’t find a solution in the support site. You can make a change in settings, but the change will not take place until after it reconnects, which won’t happen it there is an Internet access issue. Please fix this or provide a solution in your support site.
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Committed user now - network management brilliant
Always loved this service but always felt like I never used it at the right times. Switching on and off manually when banking apps wouldn’t work. Now that the network management allows whitelist of specific Wi-fi and cellular means I can leave it on all the time and get the VPN on open networks. Brilliant. Now committed user.
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Disconnects without warning
Keeps disconnecting without notice, leaving me vulnerable. Not cool
Dead easy
I hate anything complicated. This was stupid easy to set up. I love it. Told all my friends about it, which I only do if I love something.
Connection issues.
For the most part this app seems to work great. Unfortunately, it’s not 100%. My biggest issue I seem to have is using Wi-Fi. It doesn’t matter if it’s my home Wi-Fi connection, or my Wi-Fi at work, or any public Wi-Fi. Once I connect to my Wi-Fi at home, the VPN will be connected and work fine; but when I leave and I shut the VPN off, or even when I leave it on when using mobile data, it tends to not want to reconnect to Wi-Fi, any Wi-Fi.
If I have the VPN on at home on my Wi-Fi, and then go to work, my phone will not connect to the Wi-Fi at work. The VPN will be on, but it won’t connect to the Wi-Fi. If I turn the VPN off suddenly it connects to the Wi-Fi. Turn the VPN back on and you’re back on LTE. I’ve tried multiple things to try and connect to the Wi-Fi and the VPN, and the only thing that works is shutting the phone off and turning it back on. Then when I leave work, whether I turn the VPN off or leave it on, when I get home it won’t connect to my home Wi-Fi. I will have the VPN on over the LTE, and it won’t connect to my Wi-Fi once again. The only way to connect to the Wi-Fi is to shut the VPN off, or once again power off the phone and back on again.
If I have the VPN on at home on my Wi-Fi, and then go to work, my phone will not connect to the Wi-Fi at work. The VPN will be on, but it won’t connect to the Wi-Fi. If I turn the VPN off suddenly it connects to the Wi-Fi. Turn the VPN back on and you’re back on LTE. I’ve tried multiple things to try and connect to the Wi-Fi and the VPN, and the only thing that works is shutting the phone off and turning it back on. Then when I leave work, whether I turn the VPN off or leave it on, when I get home it won’t connect to my home Wi-Fi. I will have the VPN on over the LTE, and it won’t connect to my Wi-Fi once again. The only way to connect to the Wi-Fi is to shut the VPN off, or once again power off the phone and back on again.
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Response from developer
Hi MusicM237, thank you for providing that feedback! We're sorry to hear you've had these connection issues via Wi-Fi, and we'll be happy to look into this further. If you're interested in troubleshooting, you can submit a support ticket here: https://www.privateinternetaccess.com/helpdesk/new-ticket We look forward to hearing from you! Thank you, -PIA Customer Support Team
Excellent
Never had a problem. Has been my go to VPN for the past 2 years. Awesome service ever since 👌
Update: to all the negative reviews out there - there’s a ton of options to tweak to make the connection more stable. In fact, this is the only VPN service I know of that offers 3 different options (IPSec, IKEv2, AND OpenVPN). EXPERIMENT!! Not all Wi-Fi is the same. Try changing the connection options. IKEv2 is usually the most stable with OpenVPN coming in second. With the latter you can even change the port number. Maybe stop complaining and actually try to do some research. I’ve had this app for over 2 years and it’s never failed. And for those very strict environments there’s always the official OpenVPN app with preconfigured PIA profiles for literally any situation.
And before you ask - I was NOT paid to write this or am getting a discount. I’m just sick of reading reviews from people who seem like they’d rather complain than explore the myriad of connection options this offered by this service /rant
Update: to all the negative reviews out there - there’s a ton of options to tweak to make the connection more stable. In fact, this is the only VPN service I know of that offers 3 different options (IPSec, IKEv2, AND OpenVPN). EXPERIMENT!! Not all Wi-Fi is the same. Try changing the connection options. IKEv2 is usually the most stable with OpenVPN coming in second. With the latter you can even change the port number. Maybe stop complaining and actually try to do some research. I’ve had this app for over 2 years and it’s never failed. And for those very strict environments there’s always the official OpenVPN app with preconfigured PIA profiles for literally any situation.
And before you ask - I was NOT paid to write this or am getting a discount. I’m just sick of reading reviews from people who seem like they’d rather complain than explore the myriad of connection options this offered by this service /rant
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I Love your service.
Hey team, it's great to use your services. However, Netflix and my phone battery don't like you that much. Any improvements on them? Keep up the good work. Your service is worth my money. Thank you very much.
Once a champ, now a dud!
I've used PIA across multiple hardware for years. Once loved now I'm shopping for the something new and stable. Lately the past 3-4+ versions have been terrible! I don't know what you've done? But, you broke it! My laptops both Win10 and IOS, PIA constantly crashes then eventually locks up when claiming to be disconnecting. Sometimes so bad it requires a reboot. My cell forget about it. It is constantly trying to connect or get a public IP. Forget crossing networks, I'll experience up to a ten minute delay in getting the vpn connected. It's become so bad if I don't turn it off for a few seconds multiple times in a day, my texts and notifications are delayed up to a day or two. I work in health IT and protecting PHI and sensitive info is mandatory. I stopped using my cell for work related items. I contacted their support and they had the audacity to proceed in that it was something on my end! Same behaviors, multiple devices, multiple networks, once it worked, now it's broke. I didn't change a thing. I used to recommend and would even debate in the past PIA it was the best, now I don't even mention that I have it.
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It continuously fails
And I have to reload input user name and password on my MAC
Hopeless
I purchased this VPN specifically to catch up on U.K. tv shows while in the USA. The blurb I read before purchasing told of all sorts of easy connections for this requirement. With my previous VPN I could watch any shows via the tv channel app on my iPad.
Initially I could do the same with this one, but one by one I have been closed out of watching channels with error messages and regional restriction messages.
I contacted them & they offered no support of the problem.
I paid for a year in advance. Would not purchase again. Hopeless for my requirements.
If anyone knows of a VPN that does what they say they do, please let me know!
Initially I could do the same with this one, but one by one I have been closed out of watching channels with error messages and regional restriction messages.
I contacted them & they offered no support of the problem.
I paid for a year in advance. Would not purchase again. Hopeless for my requirements.
If anyone knows of a VPN that does what they say they do, please let me know!
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