Miserabler Login und Identificationsprozess
Andeuernd muss man sich neu einloggen und verifizieren. Dies muss über Zweit-App und RFID Karte oder Video Ident geschehen. User Experience ist wirklich schlecht. Bitte Identifikation via Mobilnummer/SMS einführen!
Gut
Gut
Identification an unmitigated Desaster
First it does not allow me to log in anymore as I’m apparently still logged into a different device, when I ever only used this phone.
I deleted app and reinstalled and it worked again. Just to ask me to identify through Nect app - which requires me to have an NFC ID card. Whilst asking me a few times to confirm my phone number.
As I don’t have an NFC enabled ID card I had to use the alternative identification, which is….
… getting a letter!
Expected a fax, which would have at least been instant.
There are so many easy and cheaper ways to identify people - an SMS would have done the job. But Barmer rather bloss members fees for this ridiculous process…
I deleted app and reinstalled and it worked again. Just to ask me to identify through Nect app - which requires me to have an NFC ID card. Whilst asking me a few times to confirm my phone number.
As I don’t have an NFC enabled ID card I had to use the alternative identification, which is….
… getting a letter!
Expected a fax, which would have at least been instant.
There are so many easy and cheaper ways to identify people - an SMS would have done the job. But Barmer rather bloss members fees for this ridiculous process…
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Great app!
Really ease to use and intuitive. This is the best user experience from an insurance company app.
Response from developer
Hi springs85, thank you so much for your great feedback. Many greetings, your BARMER
