Poor Execution
It’s great to have an app for this purpose, however, using it is not recommended. I don’t trust the app for my bill payments. On several occasions there were glitches which resulted in payments being deducted from my bank but not applied to my bill - which then took MONTHS to be resolved by Flow. Any app dealing with financial transactions needs to be reliable and any issues need to be quickly resolved.
The design could use some rethink so that the app is more streamlined.
As a telecommunications giant in the Caribbean, it’s truly disappointing that this app is so poor.
The design could use some rethink so that the app is more streamlined.
As a telecommunications giant in the Caribbean, it’s truly disappointing that this app is so poor.
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App satisfaction
Like so many other things that makes FLOW unique, I downloaded this app with very, very low expectations and for the first time ever, FLOW has met my expectations! This app forgets who I am when I try logging in by telling me that the information is incorrect yet when I try to register as a new account I am told “Sorry, there is already an account registered with these details”. For a supposed leader in the field of telecommunications not being able to get a simple app to function properly sends a very disappointing message.
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Falling flat
I was liking this app until the negatives just overcame the positives. It’s good to monitor usage and bill balances. Used it to make payments though it would be better if card details could be stored in the app. Most perplexing though is the difficulty in logging in. Pure troubles. After many attempts you may luck out and get in...thank god it then works with Touch ID. Biggest trouble now is that one account seems to have fallen off the app and having logged out to try logging in again to see if that fixed it I’m unable to login at all. Alas! Serious attention required.
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Does not work - don’t waste your time!
Just downloaded to see how my mother used all those minutes I just bought her and the app doesn’t even work! I am getting an error upon loading. Why bother to offer something if you can’t deliver? Absolutely worthless. I will not be paying for anymore international minutes if I can’t see how the minutes are being “used”. Where’s the accountability, Flow? Y’all don’t make enough money to do a better job than this? Smh
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Continued Improvement Needed
Good on Flow for continuing to upgrade the app and work out the bugs as they come up. The app has come a long way. However, like other reviewers, I’ve noticed that with the latest version I’m not able to see an overview of my usage. The preview screenshots in the App Store show diagrams that indicate how much minutes, data etc is left. However in my app I am only able to see individual usage activities, not totals. This is not useful to me as a user looking to check my remaining data or minutes for the month (I could see it being useful for bill queries). The current usage page also never loads. Please keep improving and fix these issues also.
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Worst App I Have Seen
I don’t even know where to start. I live overseas and have a flow account (mobile). Previously I could top my phone up then send credit from the phone to my mom. Recently I am not able to do that anymore because of some ridiculous rules Flow has.
Representative told me to download this worthless app which is not allowing me to transfer or even use the app. Email customer service still waiting on them to resolve or get back to me.
Flow has no clue about customer service and ease of doing business. Not every customer wants to put their credit card info on a website, that is the only option they are offering me now.
With that I will be deleting this app and moving my service to their competitor because clearly
Flow cares little about providing good service and ease of doing business.
Representative told me to download this worthless app which is not allowing me to transfer or even use the app. Email customer service still waiting on them to resolve or get back to me.
Flow has no clue about customer service and ease of doing business. Not every customer wants to put their credit card info on a website, that is the only option they are offering me now.
With that I will be deleting this app and moving my service to their competitor because clearly
Flow cares little about providing good service and ease of doing business.
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No problem, really
My expectations for this app were low. I’m not experiencing any difficulties. I only need the app to check my usage balance, so I don’t go over on my allotted minutes, and to view statements and history. It does all of that just fine. I can navigate it easily. So I have to give it a 5. For me, it does all that I want.
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Good idea, clunky execution
App decides whether I’m still logged in at random. Sometimes while using the app. Other times I exit and come back to the app later without logging in. Please offer the user the option to stay logged in. Then actually STAY LOGGED IN.
Poor back end communication. When trying to top up I got many errors related to the “webpage” not loading. Killed the app and started over. Had to login to PayPal twice in a row to continue with payment (???) then it apparently failed at the final step but in reality my payment went through (thank you PayPal app for the notification).
FLOW I have a simple piece of advice... The easier it is for people to give you money, the more money they will give you! Make it frustrating and they’ll put it off and get to it later. Do yourself a favor and improve your app!!
Poor back end communication. When trying to top up I got many errors related to the “webpage” not loading. Killed the app and started over. Had to login to PayPal twice in a row to continue with payment (???) then it apparently failed at the final step but in reality my payment went through (thank you PayPal app for the notification).
FLOW I have a simple piece of advice... The easier it is for people to give you money, the more money they will give you! Make it frustrating and they’ll put it off and get to it later. Do yourself a favor and improve your app!!
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Slow service, no service
I'm trying to understand why the engineers and service men are taking more than three yearstovset up my tv, home phone and internet bundle. They move like snails. No concern for bringing in more service for company. Over three years for a port in a neighborhood that has them already just needs more. How soon secure my home without a phone line. Very disappointed with constants signal fluctuations. The app is almost always down or says it's linked something that won't show. Really poor service all round. Do better by your customers, please.
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Needs to do better
I use to love this app I was able load my credit distribute my credit the way I want it because it was easier for me to put on data and my international minutes... Now you can't log in. I've called customer care they can't help I've sent emails I've been told to call my local flow who can't help me either.. Nobody can't help and they stated it's not a known issue.i told them the it is. I've tried it on my iPhone my galaxy same thing unknown error.. Even tried doing it via chrome and safari same issue
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