Terrible terrible service
The call support was good until they introduced the voice recognition system and limited it to some features it’s not even as quick as the first system where you dialed a number. Then there’s the WhatsApp chat support why must I wait sometimes up to 2 days before I can get a agent and then when they come then expect you to respond in 10 minutes before they close the chat; texting back at 1pm the night when I texted you at 7 am. Then there’s this app similar thing. Like why offer support if you can’t get it when you want. Is it that the company lacks workers. And it’s been a week of me calling the company because my credit is going off my phone without me using it and they say call back in an hour it will be resolved and it’s a week and it still isn’t fixed.
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Payment
Payment process was seamless
Regression
Whoever managed the process for the upgrade and release of the new customer portal and this app did a extremely poor job.
When I log on none of my accounts are available and the process to add them keeps failing.
The previous version functioned with no issues.
When I log on none of my accounts are available and the process to add them keeps failing.
The previous version functioned with no issues.
Perfect transaction
Pleased with my first initial use of online payment through the app. No messing, no difficulty, considering that I have used my foreign account for my billing
Ease of use
Making payments are easy in the app.
Website
Website very easy to navigate for paying bills
Excellent
Fast and Easy bill paying.. Thank you!
Super quick
So quick and easy with confirmation of payment within seconds.
Simple to use
Received a reminder and it took less than one minute to pay and settle my bill
Quick and easy
Took less than five minutes to make payment, definitely deserving of five stars.
