HCU Mobile User Reviews

Holyoke Credit Union

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Funding

All my transactions are made simple and easy. Thanks to the easy access and method to logging in and banking on-line. Thank you!

BMBlanchard

7 months ago

It was great..

I think there’s been some updating done and now I get error messages and have to clear the app and sign in again to reset it. I hope this gets resolved as it’s quite frustrating.

Lex_the_lioness

8 months ago

App

App keeps crashing and logging me out

Clarkmhm

a year ago

Can never login

I’ve been “using” this app for a long time now and it’s been nothing but trouble. The fingerprint sign in has NEVER worked and neither has the “remember me” function. Every time I use the touch login, it locks me out of my account. I’ve never had to call a place so many times to have my account unlocked and even if you use the forgot password, put in your SSN and answer your questions correctly, nope gotta call. Soooo frustrating just to check my balance.

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Toda TU-4484-1502

2 years ago

Response from developer

Hello, thank you for providing us your feedback. We are sorry to hear about the issues you’ve been experiencing. Our developers are constantly working on making improvements to our mobile app. Pleases watch out for future updates as we continue to enhance this for our members.

Doesn’t Work At First

When I open the app it says there’s an error so I have to close it and reopen it. I am using the facial recognition sign in option

Vishus67

2 years ago

Response from developer

Hello, thank you for providing us your feedback and for being a member of Holyoke Credit Union. We are sorry to hear about this inconvenience you’re experiencing with our mobile app. Please reach out to us at (413) 561-9600 if you’re still experiencing this or any other issues so we can assist!

Holyoke Credit Union App

Next time you update or change the format maybe notify the customer when it’s going to happen?

Moranbow

2 years ago

Response from developer

Hello, thank you for providing us your feedback. We are sorry to hear about your recent experience with our app. Please reach out to us at (413) 561-9600 if we can assist you on this or any other issues you may face!

Terrible

Constantly changing the app, the latest version as of November 2022 has a few features that are in Porten. It’s simply don’t work for example, trying to get information on your HCU credit card will be a waste of time. It’s simply doesn’t work. They’ve moved quite a few options now under your user account where they used to be right on the front ribbon, so good luck finding a lot of stuff this is supposed to be an improvement. I see it as five steps back in my opinion.

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Oldthor

2 years ago

Response from developer

Hello, thank you for providing us with your feedback. We are sorry to hear that you’re experiencing difficulties. Our developers are constantly working to enhance the app experience for our members. To help you resolve your issue with HCU’s mobile app please call our Member Service Department at 413-561-9600.

System

App is pretty good when it works. It has a tendency to change its viewing setup ever so often and when it does I can’t get any information for weeks on end.

#sean20

3 years ago

Face ID

Did you remove the facial ID option for this app? It was so much better when you could log in with it but now it doesn’t even seem to be an option.

MTBells

4 years ago

Response from developer

Hello, thank you for your review. Face ID is still available. To enroll in Face ID please visit Menu > Banking Services > Manage Fingerprint > Fingerprint Enrollment. If you are still experiencing issues, please contact us at 1-866-987-8305 so we can assist you!