HCU Mobile User Reviews

Holyoke Credit Union

Top reviews

Most RecentHighest RatedLowest Rated

Face ID / Problem Load

I Check Log In But No Face ID Pump Up. Also, I Did Entering At Bank But Load 4 or 5 Times Until It Delete Then I Came Back HCU Update Download Then It’s Working. But Today Load Again. No Good. Please You Have To Fix Resolved Problem.

kameronx

4 years ago

Response from developer

Hi Kameron, thank you for bringing this to our attention. We are sorry to hear that you are experiencing difficulties with some of the functionalities of our app. If you are still experiencing problems, please reach out to our Member Service Team at 1-866-987-8305 so we can assist you!

Never works

When the app works, it is easy to use. However this is rarely the case. It always seems to be not working for some oddball reason. Fix the app pls.

jsnfnsmsmfng

4 years ago

Response from developer

Hello, thank you for your review. We are working to resolve these issues as fast as possible to continue to provide you with the best experience possible. Keep an eye out for future releases!

App will not Load

Seems like you have an issue with your app that several other customers have complained about. Since the last update the app will not load. Just get a spinning wheel. Very inconvenient during this pandemic where the credit union is working with reduced services. Let’s fix the issue so people can bank safely from home.

Show less

MSE25

4 years ago

Response from developer

Hello, thank you for providing your feedback. We are sorry for the inconvenience. We are constantly enhancing the app to provide a better service. Please keep an eye out for future releases!

Problems

No matter what they fix or update I always have trouble signing in . Such a hassle

john jo rice

4 years ago

Response from developer

Hi John, we are sorry for the inconvenience the recent update may have caused. We are working to resolve these issues to continue to provide you with the best experience possible. Please call our Member Service Team at 1-866-987-8305 to report the issue you are having.

50/50

The app is great... when it works. For weeks now I’ve gotten nothing but a loading screen and am unable to login, and have had similar problems in the past. I have no problem logging in on a website browser but the app simply doesn’t work sometimes.

Juggy1969

4 years ago

Response from developer

Hello, Thank you for your feedback. Our team is currently taking a closer look into this issue. We’re always making improvements to the app so keep an eye out for updates!

App refuses to work

Whatever update was done needs to be reversed. I spent 3 hours trying to make the app work and it just doesn’t. It won’t even get to the login page.

Geejkfwabb

4 years ago

Response from developer

Hello, thank you for taking the time to write us a review. If you are still experiencing issues accessing our app, please reach out to our Member Service Team at 1-866-987-8305.

Fix App please ...

stays stuck in loading screen please fix this .....

Sup_mike

4 years ago

Response from developer

Hello, We are sorry to hear that you are experiencing troubles accessing our mobile app. Our Member Service Team is always here to help at 1-866-987-8305 if you are still experiencing issues. Please reach out so we can better assist you!

PLEASE FIX!!!

This app is great and I use it multiple times a day with zero issues....UNTIL...this latest update from Apple. Now it crashes on me repeatedly and/or just continuously freezes. Please please please fix this bug issue

BruinsMcWoo

4 years ago

Response from developer

Hello, We are sorry to hear that you have been experiencing issues with our app. Our team is currently working on a fix to solve this issue! Please reach out to our Member Service at 1-866-987-8305 so we may assist you.

Bill Pay Update Stinks

The app was fine! Why update the bill pay???? Now you can't see when you last paid a bill, get kicked back to the main menu every time. It's clunky and hard to manage. I left my last bank because they screwed up the app. Now you've done the same thing! Why????

DaddyVTop