Leave a Review Balzac's Coffee Roasters
Redeeming Points
redeeming points on the app is horrible. I have too choose from the list of items listed I can’t choose my own item like an iced latte. Plus the adding of the $5 gift card to check out should be free not charge me $5. Please update this featuresroman_
Please fix the app
You app does not let one select Oat Milk. It is greyed out for all your products at Distillery and Market (did not try anymore) and yet there is plenty of Oat Milk at both locations. So it renders it impossible to order any coffee/drink with Oat Milk as a milk substitute! Thanks. On iOS 17.5.1 - iPhone 14 Pro Max.Show lesschrisheff
what happened to my Account!
I’ve discovered there is no way for me to recover my credentials and/ or update the credit card info tied to my Profile.
No useful help or FAQ Links in the app. Very Frustrating. I had to stop using the App. I don’t know how to contact support for this app. Although I really like shopping at The Coffee company it was created for. I an Not recommending this AppShow lesse.murphson
Please! Fix! Rewards
I am begging, pleading on bended knee for the devs to fix the reward redemption system. You can only choose a reward drink out of a specific list of drinks and treats and there’s no possible way to order ahead using points. I’ve been sitting on a balance for a long enough period of time, please make this easier to use.Show lessAlex Thoms
Super convenient
The order ahead saves me a lot of time when I have classes or work and need a quick drink to go. No need to wait in a line! Payment is also super easy and quick.Music.lover.27.14
Awkward
If you want to claim to Rewards at the same time you have to do one at a time and after doing the first one before doing the second one you have to close the app down completelyCha101101
Crash
Open app and crashes! Can’t get points! Also double charged my order! 😠Drchen625
Terrible app
This app has so many bugs! Super frustrating to use. And the worse part is none of the employees know how to use it either, so it’s almost impossible to redeem your points. It stopped accepting my credit card because it expires in a month and half… ridiculous! I haven’t even received the new card from my bank, but Balzac’s app won’t accept my current one any longer. Love their coffee, hate the app! They should look at the Starbucks app and learn some pointers.Show lessCaffeine lov
PayPal and Apple Pay integration broken
Would not let me pay with my VISA debit in Apple Pay and gave an error trying my PayPalFifth-business64329
Black hole of points
There isn’t anyway to use your points. None of the staff at their locations know how to use the app. There aren’t any instructions on how to trade pints in for products. Great for ordering and that’s about it.countrygentleman2015
