Amazing Coaches/Articles; Devs Need to Fine Tune the App
Positives:
• I appreciate the “up next” feature • The articles are very engaging since they are formatted almost as flash cards or stories you see on instagram. This kept me engaged.
• As a data person, it’s nice to see my insights as a whole person as well as articles attached to my strengths and weaknesses.
Areas for Improvement
• The ability to save an article with the “plus” sign should be available in the “up next” carousel, not just under the “discover” section. • “View on Mobile” was not available for all articles (ex available for “Focus 101”, but not “Cognitive Agility 101” when tested on iPad.
• Include ability to add sessions to Calendar
• Section for notes to reflect on articles would be nice.
• A widget that features “up next” or assigned articles based on what you’re focusing on would be great
Not what I needed
Response from developer
Hi there, Thank you for taking the time to share your feedback. We’re sorry to hear that your experience with connecting with a coach hasn’t met your expectations. Our goal is to match each member with a coach that resonates with their unique needs, goals and preferences. As a note, you can change coaches at any time to find one who aligns better with your preferences for a more driven and accountability focused approach as detailed in this support article. https://support.betterup.com/hc/en-us/articles/360047532451 We appreciate your patience and encourage you to reach out to our support team by visiting support.betterup.com for assistance in finding the right coach for you. Your satisfaction is important to us, and we’re here to help you achieve your goals. Sincerely, BetterUp
Unclear and missing functionalities
1. If you have different plans e.g. care coaching provided by your employer, you cannot have your own personal coaching (e.g. communication, career) added to it. You can only access the personal coaching messages in the mobile app, however you can easily access them for your care coaching plan. I have to use separate channels to access (care coaching - website; personal - mobile app). It’s not user friendly.
2. There are certain areas (goals & actions) and articles/exercises that you are unauthorized to see. It’s not clear in the plan. You get the answers/explanation through support
3. The plans and marketing docs look confusing and there’s no central view of how everything’s tied together. There’s an option for career coaching but there’s one for Betterup Lead. Hoping they can simplify everything to avoid confusion with these different coaching areas.
Great app, great coaches
Recommend
Didn’t work for me but great customer service
Kept charging me after I requested to cancel.
Response from developer
Thank you for your review and we are sorry to hear that your experience with our service was less than ideal. BetterUp Direct is a recurring subscription service, so similar to many online subscription services, your account will automatically renew every cycle regardless of its utilization. You can find out more in our Help Center including details on Plan & Subscription Management for BetterUp Direct [https://support.betterup.com/hc/en-us/articles/5023276679835-Plan-Subscription-Management-for-BetterUp-Direct], 30-day pause [https://support.betterup.com/hc/en-us/articles/5023276679835-Plan-Subscription-Management-for-BetterUp-Direct#01GEMK7HY523AAKKF6S1JJ717P], and Canceling Your BetterUp Direct Subscription [https://support.betterup.com/hc/en-us/articles/13133405588507-Canceling-Your-BetterUp-Direct-Subscription]. If you are open to it, we'd love to discuss this further with you! Please reach out to us at https://support.betterup.com/hc/en-us/requests/new so that we can assist.
Good Accountability
Just okay
Style over substance , unworldly
For example , many people prefer to have their coaching sessions at a regular time.
The app lets you schedule a whole sequence of appointments with your coach … and then sends you calendar appointments for these sessions.
Impressive huh ?
Not really…
Because the app does not perform the basic check to see if the coach is actually available at those times for each appointment.
The app goes ahead and incorrectly generates calendar invites for dates when the coach has said they will not be available.
But if you look at your own calendar you would foolishly believe that you have a sequence of coaching appointments arranged.
But you don’t.
But the coach’s availability is visible in other screens in the app.
Ridiculous.
My advice to the team is sort out the basics and spend less time chasing and/or paying for celebrity endorsements
