Love the mobile app!
I use Help Scout daily to run my business. It is so convenient to have the mobile version, as I’m always in and out of the office. I love assigning notes to co-workers, etc and not having to be on my laptop.
Response from developer
Thank you so much for your wonderful review! We're thrilled to hear that the mobile app has become an essential part of your daily routine, helping you stay connected and manage your business on the go. We appreciate your feedback and are always here to help if you have any suggestions or ideas for improving the experience even more.
Great mobile desk app!
It’s a simple and good app. Not hard to use. Been using it for 3 years without issue. Missing a few feature that still have to do on web app but nothing too critical. Give it a try.
App vs Desktop
Overall, the helpscout app is really useful. It’s great for on the go replying to customers and helping your support team navigate the waters of customer service. It’s light and gets the job done. Does it lack features compared to desktop, yes. So I wouldn’t rely on this as your main way to support your customers.
It’s common for there to be a disparity between apps and desktop sites, that’s not a deal breaker for me.
One feature that I think would be really helpful is chat notifications on the app. Even if you couldn’t respond to chats on the app (although that would be really nice) a simple notification would be very helpful.
Internally, our team is often moving around a warehouse. So, if there was a way to have them get pinged when a new chat came in, they could then go back to their workstation and help the waiting customer.
It’s common for there to be a disparity between apps and desktop sites, that’s not a deal breaker for me.
One feature that I think would be really helpful is chat notifications on the app. Even if you couldn’t respond to chats on the app (although that would be really nice) a simple notification would be very helpful.
Internally, our team is often moving around a warehouse. So, if there was a way to have them get pinged when a new chat came in, they could then go back to their workstation and help the waiting customer.
Show less