Extended Stay America User Reviews

Extended Stay America
Extended Stay America
ESA Management LLC

Top reviews

Love this place

The staff has the best customer service. I would definitely recommend to family and friends.

Extended Stay in Monmouth Junction

I have been here over 9 months for work.
The staff has been very friendly and management has worked with me on keeping costs low for my constantly extending stay.
Any problems that have come up have been handled in quick and professional manners.
I will continue to stay at this property whenever I’m in this area.
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Brookfield Wisconsin location

Good room. 1st floor. Smelled like marijuana throughout the first floor. Door wouldn’t immediately open.

The app is fine, easy and good rewards

Thanks for the service!

Feel like home

I just want to say that the General Manager Caressa Walker and her staff are very Professional, people person. I truly love this Hotel. I left because of financial problems, but I had to come back. Because when I’m here I feel at home.

Theresa Stokes

I’ve never seen a group of people that really love wh West 86 W. 86 West 86, Indianapolis Indiana you guys can learn a lot from this team like I said even if they’re here for a paycheck you wouldn’t have known it by the way they treat you. God bless you guys on Waze Six street I have the most enjoyable day ever at they do whether is good times or bad times they come to work and make us feel like it’s OK. Everything’s gonna be all right. Smile really helpful. really people that don’t do it for a paycheck. I start off with Heather just to lay back lady loves her job Miss Tonya just beautiful together. Brittany funny keeps me laughing straight up the maintenance man. He’s a pretty swell guy I could not say no better from the housekeepers to everyone that has a job into making this extended stay the place it is hands off to him people this is how you run a place of business. We know it’s not your job to come in here and be our family, but they are close to it hands off, hands hats off to the extended stay. I have the most enjoyable day ever and these are people are always remember and really miss. Let’s go challenging all extended stay in Indianapolis get like them you might be good. God bless and thank you.
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Smh

This website tried on 3 different occasions in the middle of the night to run my card for different amounts, it is ridiculous that u can’t even make a reservation w/o putting your card information in the slot and rather before a person get a chance to even make it to the reservation they tried to charge my account. Thank God for Locked cards for greedy companies like this. I’m in transition as of now and not so computer friendly. This website makes it hard for people like me
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Gross housekeeping/Halls are covered in filth/bathrooms are disgusting

I had checked in and the gentleman booked me in room 307. Hauled all my bags to the room. Went into the bathroom and there was feces on the toilet seat rim and the lid itself. I then informed the gentleman who checked me in after I brought all my belongings in 307 he then gave me 403 which still wasn’t clean but at least feces wasn’t anywhere visible. Floors were sticky to find There was no night stand , no complimentary bud q aaa soaps. Very disappointed in this extend stay America. Nothing like the one I stayed in in maitland Florida. Love Maitland pembrook location but Sanford needs help. Refund from Sanford?
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No Map For ‘Map View’

I’ve been using the mobile app contentedly for almost a couple years, but lately when pinpointing a specific hotel, the ‘map view’ search ONLY shows the pins. The background is no map, only a blank screen. This happens no matter what location you search anywhere in the US.

I used the Corp. contact & emailed about this & got no reply -it’s been a couple weeks now.
I also deleted & reinstalled the app but nothing’s changed.
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100%

Hotel was Very Clean And ALL THE STAFF was very very nice and very professional! I will always choose them ! And can’t forget how clean the kitchen was! I love it !!!

Extended Stay America

The people here are really great they very nice I love living here it’s very peaceful. They make sure that we are comfortable. These are there names i really appreciate them all Nick & Jona & John & Patty & Tina.

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