InstaTeam sports team manager User Reviews

InstaTeam sports team manager

XYMOB, Inc.

Sports

Reviews Summary

Positive highlights

🤝

This app hasHelps connect players and parents without sharing phone numbers

🔒

This app hasProvides a safe communication platform for youth sports teams

📅

This app hasAllows coaches to share game schedules and event reminders

💰

This app hasEnables easy online payments for team fees, uniforms, etc.

📁

This app hasAllows sharing of documents and forms with parents and players

📸

This app hasProvides a social media-like feed for sharing photos and updates

🧭

This app hasHelps coaches and directors stay organized with team management features

🤩

This app hasUser-friendly design praised by parents and coaches

🔍

This app hasHelpful for college coaches to scout players and teams

Negative highlights

🚫

This app hasLack of customer service and unresponsive to user feedback

💸

This app hasExpensive paid version that may not be cost-effective for short seasons

🔍

This app hasConfusing messaging functionality and navigation

📢

This app hasIntrusive and frequent ads in the free version

🔋

This app hasUnreliable push notifications and sync issues with messaging

🗺️

This app hasConstant requests for GPS data and location-based features

🤖

This app hasConcerns about data privacy and ad targeting practices

Top reviews

Most RecentHighest RatedLowest Rated

Slow

So slow and glitching

Brooke.Stimson

2 months ago

Désolant

Pas d’option de le mettre en français

Vive TeamSnap

3 months ago

Best free sports app

I heard about this app on NJ Soccer group page. I was a little hesitant about it because they said it was free ( nothing is free ) but I tried it. This app is totally free and it’s just like teamsnap. I no longer have to have parents ask me when is practice, when do we have games, where are the games. All information is on the app. Thank you Instateam

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Coach Lino

3 months ago

Parents and coaches—over billing and no customer service

I have been trying to contact someone there to cancel our subscription until the season starts up again. Unfortunately no response. Parents and coaches, beware that this app has no real customer service. You might have to go to your bank to fight the charge even after cancellation. This is a big headache. The app might have some benefits (remove those Temu ads) and messaging, but the hidden customer service, no response to feedback to parent suggestions, and charging after subscription ended makes me wary of using the app every again. Apple cannot help here. You have to pay through the site and that should’ve been the first red flag. There are alternatives out there with good user experience.

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Lumbyloomp

7 months ago

Response from developer

Dear Parents and Coaches, Thank you for your feedback. We sincerely apologize for the inconvenience you've experienced. Your concerns are important to us, and we're committed to improving our service based on user feedback. Firstly, we regret that you had trouble reaching our customer service team. We are currently working to enhance our support system to ensure timely responses to all inquiries. Could you please provide your InstaTeam email Id at support@instateam.net so we can assist you with your cancellation and address any other concerns you may have? Regarding the subscription charges, we assure you that once a subscription is canceled, no further charges should occur. If there was an error, we will resolve it promptly. Please allow us to investigate your account and rectify any issues. We appreciate your suggestions on improving the app experience. Our team is continuously working on updates to enhance usability and address user feedback. We value your input and hope to regain your trust. Thank you for giving us the opportunity to address your concerns.

Disorganised

They “help” function is useless

acdbtnm

8 months ago

Crashing

Generally a decent app. The ads are really annoying on the free version.
Not sure if there was a recent update, but now app keeps crashing (closing) when I try to login or open it.

MT-MTL

9 months ago

Terrible user experience

Was the app created in 1980? It definitely feels like that! All the modern tools and frameworks and this app surprised me pretty much in every step as how bad user experience can be!

Shayan Ys

2 years ago

Gross ads

If you have the free version it will display gross disgusting ads including in the emails you get for your sports events. I don’t want to see close ups of disgusting ear wax or other things I won’t even mention. The people running this need their heads examined.

Keiser79

2 years ago

Helpful

It helps a lot, so my son and my daughter can connect with the friends without having the phone number in. It is very safe and it helps me connect to my kids as coaches and it helps to let me know when they have a game.

Kayla Koester

2 years ago

Best sports managing app I have seen with one flaw

This is a great app, however, I have asked for a “like” “unlike” option to team messages from the coach, two years ago, but no change. Coach doesn’t want replies, he just wants an acknowledgment that the player agrees or disagrees.
You have this feature in the “chats” which is great. Please add it to the “team message “. I want to continue using this app, but that one feature is a huge problem.
Also, sometimes the notifications are not sent to the players. This seems buggy.

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jenls1000