Many lost points
Response from developer
Thank you for sharing your feedback. Our team is actively addressing the issue with our ad provider to resolve the problem with ads. If you encounter any issues with receiving Gems for watching ads, please reach out to us at support@myoptimity.com so that we can assist you in manually sending the missing Gems.
Worthless points
Response from developer
Hey! Thanks for your feedback. If you aren't one of the many highest bidders in the auction, you can still win a reward through our raffle system as 85% of rewards are distributed through the auction and 15% are distributed through the raffle. You can win with any amount that you set, including an amount lower than the lowest winning bid. Stay safe and be well! Optimity
Very laggy and slow and increasingly incentives being taking away
The continual gradual incentives being taking from being rewarded in participating in this app; whether it’s the direct gems for points Exchange being swapped out for a lottery draft which essentially gives zero guarantee and little value.
To the increase of the max daily step count from 6000 to 7000 steps insinuating that we all must be active step junkies in order to rewarded, have slowly turned this app from a fun and healthy activity to be rewarded in participating to an agonizing burden that pays back it users so few fashion that will slowly push away users and this whole app out of existence
Response from developer
Hey! Thanks for the feedback. The auction system provides a fairer opportunity, considering even if you aren't one of the many highest bidders, you can still win a reward through our raffle system, as 85% of rewards are distributed through the auction and 15% are distributed through the raffle. This ensures that you can still win a reward even if you don't have a lot of Gems, and you don’t lose your Gems if you don’t win the auction. The dynamic step goal has always been enabled, meaning if you are not able to achieve your goal, it will lower to a goal that's more attainable based on your step activity. This feature is meant to continue to motivate you to meet your step goal and exceed it, however, it will never surpass 7,000 steps. The decision to increase the maximum goal to 7,000 steps was a decision that was made to be more health oriented, as multiple studies indicate that 7,000 steps or more is the most optimal for reducing the risk of chronic diseases. If you'd like to learn more about the dynamic step goal, you can see our FAQ for a more detailed breakdown of this feature that has always been enabled: https://optimity.zendesk.com/hc/en-us/articles/4414791324813-Dynamic-Step-Goal . At the end of the day, our app's mission is to promote healthy behaviors through steps and health education. Please don’t hesitate to contact support@myoptimity.com for additional questions.
Freeze after adv
Completely wrong respond from my commend
I am talking about the adv is freezes the app and they are responding on the challenging weekly cap.
Response from developer
Hey! Thanks for the feedback. There is no limit on how many friends you run step together challenges with so you can still have fun with all of your friends! The cap means that you will receive gems for up to 10 completed challenges per week (2000 gems). Note that even if you are over the cap, your friends will still receive their gems for a completed challenge if they are under the cap. If you have any other feedback, do not hesitate to share it with us at support@myoptimity.com. Be well!
Love the app, only 1 issue
Response from developer
Hi there, thanks for reaching out. Can you please contact us at support@myoptimity.com? We'd be more than happy to get our team to look into this. Thanks and stay safe!
Optimity app for REAL people!
Response from developer
Thank you for your 5-star rating! We truly appreciate your support and feedback. If you have any suggestions or questions, please feel free to reach out to us at support@myoptimity.com. We're here to help. Stay safe and well! - Optimity
Great Way to Earn
Response from developer
Hey! Thanks for taking out time to rate us. It really helps us to keep going and delivering the best. Please do not hesitate to reach out at support@myoptimity.com if you have any feedback or suggestions. We would love to hear from you. Stay safe and be well! Optimity
Great physical activity motivation
Response from developer
Hey! Thanks for taking out time to rate us. It really helps us to keep going and delivering the best. Please do not hesitate to reach out at support@myoptimity.com if you have any feedback or suggestions. We would love to hear from you. Stay safe and be well! Optimity
Wonderful App
Response from developer
Hey! Thanks for taking out time to rate us. It really helps us to keep going and delivering the best. Please do not hesitate to reach out at support@myoptimity.com if you have any feedback or suggestions. We would love to hear from you. Stay safe and be well! Optimity
Waste of time, liars, and thieves.
They didn’t notify us of these changes for MONTHS. It took people bombarding them with questions to actually launch the updates. So for months they were collecting our data, and we were getting nothing in return.
Dumb. Don’t waste your time setting up this app.
Response from developer
Hey! Thanks for the feedback. Rewards have been replaced with auctions in order to make this a more fair claiming experience for everyone and sustainable for the app. Previously, users had to rush the app every day at 12pm ET to claim a reward when they were restocked. This caused many app issues and was unfair to members as not everyone could access the app at 12pm ET. That being said, the new auction system provides a fairer opportunity, considering even if you aren't one of the many highest bidders, you can still win a reward through our raffle system, as 85% of rewards are distributed through the auction and 15% are distributed through the raffle. This ensures that you can still win a reward even if you don't have a lot of Gems, and you don’t lose your Gems if you don’t win the auction. Optimity is a free app and our rewards are funded by our advertisements. At the end of the day, our app's mission is to promote healthy behaviours through steps and health education. Please don’t hesitate to contact support@myoptimity.com for additional questions.
