No help whatsoever
History disappeared
Response from developer
Really sorry to hear that. This is the first time we are hearing about this issue. We will look into it right away.
Not working properly
Response from developer
Hi Tawni, sorry to hear that. We have just tested Tess a number of times and the bot seems to work fine on our end. Could it be an Internet connection problem? perhaps it was slow enough (which is not uncommon nowadays that everybody is online) that it couldn't launch? Please feel free to reach us at baris at mindmatters.com for additional troubleshooting. Sorry again for the inconvenience, please feel free to reach out directly
Need help
Response from developer
Hi there, if you are getting such results consistently, you should consider talking to a medical professional.
Great, but can’t set reminders
Response from developer
Hi JociePops, sorry that the reminder functionality didn't work for you. We tried but couldn't replicate this problem. Do you mind reaching out to us through Send Feedback button so we can understand & fix the issue?
Bes6 one
Wrong
Response from developer
Hi hacktot, thanks for the feedback. We cannot comment on why the results were different than what you expected. However, we would like to let you know that the GAD-7 questionnaire this app is based on is widely used by mental health professionals and is known to have good reliability validated by a large body of scientific research. You can find one example here. https://www.ncbi.nlm.nih.gov/pmc/articles/PMC4411061/ We are happy to to provide more info on the reliability and validity of the GAD-7. Please feel free to reach out to us through the feedback option in the app. All the best!
I was okay
Useful for Tracking Anxiety Symptoms
For convenience, I do wish that the history graph could scroll to the side to show past days. Additionally, I hope that future app updates will be able to maintain history data. (The latest update accidentally deleted the history that I had before updating.)
Response from developer
Hi there, thanks so much for the feedback! The history graph is supposed to scroll to the side once the screen fills. Please try again and feel free to email us if you problems with scrolling. You can do that by clicking the send feedback button on the Info page... And sincere apologies for the history deletion. It will not happen again.
Reduction in ease of use.
Response from developer
Hi Mopedimus, thanks for the feedback on ease of use. We will definitely take this into consideration for our next update. On your losing history - did the history of your prior test results actually disappear?