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Easy to use but AWFUL customer service
I do NOT recommend this app to any driver who suspects they will need any sort of customer support at any time. This app easily helps me classify work drives vs personal drives. I used it for 3 years while I traveled for my job. After Covid, my job transitioned into fully virtual so I no longer needed the account. You cannot cancel your membership online or through the app; you must do it through customer service number or message. I have been trying for 2 months to cancel my membership and have not been able to have a representative communicate back with me via customer support online, email, or phone. I have made over 15 attempts to communicate and cancel at this time. I have also been charged for these two months. I have asked for a refund of payment but of course have had no success with that either. VERY disappointed!Show lessApp is great... customer service not so much
So I have to say that this app is really awesome and works great. I’m still on the trial run and am probably looking to purchase the app once the trial runs out. However I messaged customer service asking why the mileage report doesn’t get sent to my email that it has on file and still haven’t received any news.
Work is REALLY needed on customer service!!!
So... now I may have to look for another app that works good with BETTER customer service.Show lessTake a survey, get a free month of Sherpa share, DONT MISS it.
I rely on an app to track my miles, and gasoline charges, taxes especially during Covid, I thought Sherpa had my back considering I don’t drive for Uber and that is their platform of choice. I drive for Door Dash working through this crisis is not only a death wish but I risk the chances of bringing it home to my family. Sherpa has had my back for a
Few months now it’s the 6th of May and as I’m getting ready to fill out the survey, it says it’s expired.. thanks Sherpa, I’ll definitely send myself my reports because I can not pay for this app, not giving adequate time to do my survey really is annoying. One more thing I have to deal with while I’m driving to bring people food stuck in their homes.Show less