So first you guys take the app down for a while. Ow it’s back up which I’m actually elated that it is back up but now why can’t I login with my existing login info ? Can’t even contact you guys on the site about this?
It’s not even allowing me to login how am I supposed to use this app?
I’m using iPhone 13 pro with iOS 5.5.
I tried deleting the app and re-downloading it but it didn’t work.
Can you please look into this so I can at least use the belt.
Gel pads were just replaced, and it says to replace. Won’t start program. Got a message not related to complaint. My brand new gel pads were not good enough, kept saying replace. They are 20 bucks a pop, they should last more than 3x.
Developer Response
Dear Customer,
Thank you for contacting us with your inquiry.
If you are getting a gel pad error then we would need to carry out some troubleshooting steps over the phone, as most issues are easily resolved.
We are open 6:00am to 4:00pm, Pacific Standard Time, and 9:00am to 7:00pm Eastern Time -Monday through Friday and our toll free number is 1-800-551-2443.
Can you please charge your controller for three hours before calling us.
We look forward to hearing from you.
Please do not hesitate to contact us if you require any further information or clarification, our telephone numbers are listed below.Used to work, but no app updates in 9 months. Open the app and it’s a black screen. The device cannot be manually operated (app is required) so it’s basically obsolete until the app is updated.
Developer Response
Sorry to hear you are having issues with your Slendertone Connect. We require a little more information to help you. As we don't have your contact details could you please email us at info@slendertone.com providing us with a brief description of the issue you are experiencing, we will get back in touch with you as soon as we can. Thank you.Sometimes doesn’t connect to my phone
Got a new iPhone and not only did the settings not come over from the old phone, the app crashes during initial setup every time - effectively renders the whole product useless. Not cool.
Great product, BUT
Been using this for years and love what it does
The latest update is pure crap!
Forced me to log in again...no biggie
Asked for my gender...ok
My birthday...why? None of your business
Then proceeds to crash every time
I have never missed a day in 10 years when I am home (not business travel) until today
Thinking of returning my belt for a refund
Again PURE CRAP! Did you even test this update?
I gave this 2 stars because I can’t use a device that won’t connect. It used to work great. I have gone through every step in trouble shooting...with no luck pairing to my phone. Yes...my software is up to date, as well as the app. What’s the problem?
Developer Response
Sorry to hear you are having issues with your Slendertone Connect. We require a little more information to help you. As we don't have your contact details could you please email us at info@slendertone.com providing us with a brief description of the issue you are experiencing, we will get back in touch with you as soon as we can. Thank you.It’s annoying to keep having to login. Why is there no option to stay logged in?
Developer Response
Dear Sami,
Sorry to hear you are having issues with your Slendertone Connect. We require a little more information to help you. As we don't have your contact details could you please email us at info@slendertone.com providing us with a brief description of the issue you are experiencing, we will get back in touch with you as soon as we can. Thank you.I’m so glad the belt doesn’t count on the app to work. I’m having same connection issues as the others. Bluetooth shows connected but app doesn’t.
stylez562
SAMANTH REDDY
Mojicambridge
Tyrtyi
bsetti
syates21
Dr Filet
MMIrby
Sami Frustrated
hulkster2083
