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It just doesn’t work
I have two plugs and have paired both with the app. although the app shows it turning off and on in the plug doesn’t do anything. It’s supposed to work with Alexa, I’ve migrated the settings over to Alexa and it doesn’t work either. I’ve contacted the manufacturer who have been able to replicate the problem and so (4 weeks ) and nothing has changed. I would suggest anyone thinking of buying this product should think again as they will be wasting their money completely.Show lessJrmcveighUK
Glitchy
I’ve had the gateway and plugs for a while. The app made it very difficult to set the timer on the plugs and is limited to only 3 times a day. Otherwise the app and plugs did work well and could be controlled with Alexa or Google.
Recently, the plugs have stopped coming on at the set times, which is annoying when I want to wake up or come home to a warm house. All my heating is electric. They do still work with Alexa and Google.
Come on energenie sort your tech out!Show lessPadawansnips
Trying to do too much
This same app is used to control my Me Home security camera, my M365 scooter, and a Bluetooth temperature sensor. This seems off to me, and goes a long way towards explaining why the app is, as of today, badly broken for camera control, with buttons that disappear, incorrect error messages, and terrible buffering. It worked great when I first got the camera but now it barely works.
The developer would be better off with a suite of separate apps for their devices, perhaps sharing libraries for consistency. I can’t imagine the sort of integration hel that arises from trying to support dozens of different devices in a single app.
Please fix the me camera interface!!!Show lessStephanCom