Would not stop timer until 3 hours after I left!
Left the parking space and checked the app. It wouldn’t register that we had left the parking space . There was nothing we could do. It was a Sunday and we left a message for customer service and nobody called back. Overcharged is for 3 hours! Will never use this app again.
Not again
I was at a very busy parking lot and attempted to use this service. It told me to go to parking spot 26. As I was backing in I hit the button that said I’m here or whatever you hit so it lowers the thing. It then says, go to spot 16. So I have to drive around to the other side. By the time I got over there, a van was in the spot. I didn’t realize that they had essentially taken my spot, I assumed the ap would tel me another spot but it didn’t. It then said. You’re parked. I was then charged for them parking there for over 3 hours.
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Need better instructions
I used this for the first time but waited 10 min after I parked Becuase I didn’t know what I was supposed to do and timer kept starting over.
Not working for me
Left the parking space more that 2 hours ago and the clock keep charging me. I only used it for 45 min, left and 2 hours later keeps charging me. Tried to call costumer service 6 times and nobody is available and said voicemail is full and ends the call. Email them twice and no response.
Never again!
Living outside of Disney World, I thought this app/service was amazing the first time I tried it. Second time, not so much. Parked for just over an hour and was charged for 4. Left a voicemail and emailed twice with pictures and no response from the company. How many people are they overcharging??? Ridiculous you can’t get in touch with anyone at the company.
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Worthless Equipment
The app nor the equipment registers when you leave. Absolutely ridiculous that they have no call center and they don’t even email you back!!! I never write reviews but this is such a awful app. Save your self the headache and wait for a spot to become available. Not worth the nightmare of having to call the bank and dispute the charge.
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Unable to access app
I do not remember my email and have not received any emails to reset it . I have entered my email with a request to change password dozens of times.
I left the parking spot and it’s still charging me
After I left the parking space, the metal machine that prevents you from parking in and out didn’t go up, and is still recognizing that my car is still there. I am still being charged. Terrible app does not load properly and there is no option to cancel your parking because it apparently “ends when you leave”
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This is Ignorant
By far one of the most ignorant apps/ideas I have seen or experienced. Almost didn't even go to the shopping area after trying to sign up for this. Luckily this app was very difficult to work with so I didn’t even pay any money to this company.
Was handy but doesn’t work well
When we left the sensor didn’t go back up and the timer has been running for 4 hours now. I sent 2 support emails and even tried calling but couldn’t get through. I hope they don’t charge me for all the hours that it’s running up. It is easier then fighting for a parking spot but not at a big cost.
