Worst unprofessional service
The driver came 10 before the time expected and when I told him to wait as I’m on my way from work he left and ghosted my calls. No one was answering my emails. They took my money and didn’t return it + driver was very rude and told me that he will not give me his manager’s number.
Response from developer
I'm sorry to hear about your experience. Based on the terms and conditions of our service, which were explained both before and after booking, the delivery window begins one hour before the scheduled time and extends to one hour after. The waiting period upon arrival is ten minutes per customer. If there were any misunderstandings, we apologize. Please reach out to our customer service team directly to discuss this matter further.
BAD service! Don't recommend
Response from developer
Dear customer, Thank you for your feedback. We apologize for any inconvenience you may have experienced. Contact us via the instant chat feature in the application, through social media, or by email at Care@matic.ae
Poor Service
Response from developer
Dear customer, Thank you for your feedback. We apologize for any inconvenience you may have experienced. Contact us via the instant chat feature in the application, through social media, or by email at Care@matic.ae