OpenKey User Reviews

SDK Mobile LP

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Open door

I absolutely love this app! Most of the times my hands are full and I’m searching for the card. Now I just use my phone and I can share with family members!! Great job

carla74066

23 days ago

Response from developer

Hi Carla74066, We are so glad you've enjoyed using our app and appreciate your taking the time to leave a review. Hopefully, we'll have another opportunity to serve you again soon! Sincerely, OpenKey Support

Would be helped by better instructions

The app is very useful but the Share Key option should be pointed out or highlighted in some way to make this feature more important

ddaanniieell2018

3 months ago

Response from developer

Hello Ddaanniieell2018, Thank you for your feedback! We're glad you enjoyed using our app and appreciate your comments about the Share Key feature. We're always striving to enhance the user experience and will share your comments with our product development team. We hope to serve you again soon! Sincerely, OpenKey Support

Incredibly annoying

We rented a house that used openkey and several of needed access to the front door lock. The lock kept getting messed up and having to be reset by the front offfice. Each time this was done we were stuck outside for half an hour or more. Idk if it was the apps fault of the management but either way it was an incredibly annoying

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Frustrating/annoying

5 months ago

Response from developer

Hello, We are sorry for the problems you had with the front door access at your rental house and would like the opportunity to look into your situation in more detail. Please contact us at support@openkey.co at your earliest convenience. We want your next experience to be convenient and seamless. Sincerely, OpenKey Support

Not user friendly

This app did not allow me to update my phone number. I did this through the hotel. They said it would update on OpenKey and it did not. I want to update my account now, and I cannot access it because I have checked out. I was given a card key by the front desk, which worked fine. I find this service and app a useless waste of time.

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Allophoney

9 months ago

Response from developer

Hello Allophoney, Thank you for your feedback. We apologize for the issue with updating your phone number post-checkout, though, for security reasons, this action cannot be facilitated through the app. While the hotel typically manages such updates during your stay, it seems this process may not have been successful in your case. Ensuring a positive experience with our app is crucial to us, and we genuinely want to investigate the issues you encountered during your stay. Please take a moment to connect with us at support@openkey.co so we can learn a little more about your situation. Your insights will help us gain a better understanding of the specifics, allowing us to address any challenges you faced. It’s important that your experience with OpenKey is a great one! Sincerely, OpenKey Support

Best Digital Key

Best digital key I’ve used during my travel. Really makes it easy to get in the room and can even share a key with my wife. Awesome app!

Loko4oko

a year ago

Came in great use

This is awesome feature and very up to date!!! Everyone has their phone in hand!!!

Alysonrcook2011

a year ago

Great Place

This place is awesome. Everything about it, beautiful view, nice clean, out of town. Will definitely stay here every time I’m in town.

Silage Guy

a year ago

Open key Newbie

Let’s just say that I’m wary of new and touted apps, particularly when I’ve never used it before and I’m forced to use it when I’m miles from home and I’m worn out after a long day’s drive.

If it continues to work all the way after the check-out process tomorrow morning, maybe, just maybe I’ll have nice things to say about it then.

In the meantime, don’t assume in advance that I’ll be capering with delight for having this new app thrown at me.

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Wary Grumpy Old Fart