Leave a Review Hickam Federal Credit Union
Thank you Hickam!!!
So easy to used the app. I love it.Jec-Jec78
Logging in
It would be fine if facial recognition wouldn’t stop working every third time I log in causing me to remember my 700th 16 character password that requires 2 upper case 1 lower case and a special symbol that can only be ¥, {, /, or £.,$38
Michael Eshleman
It had a problem this far. The 800 number helped alleviate issues registering. The app seems to be working fine and it’s both a relief for myself and for your representatives, because I don’t have to call anymore to make a transfer.eshmike32
Great App
Great app easy to useGeorgie808
Hfcu pearl city staff
The staff is so helpful & sensitive to the members situation. To name a few, Disse, Cynthia & Sara. They’re professionalism was outstanding. They take the time to explain certain things & give sound solid advice. I’ll always remember the respect, privacy & willingness to help me when my father passed. MahaloShow lessredcapricorn2018
Keep improving
Good and they keep improving — but, we should get a notification we’re low/overdraft close. If you have an OD getting an extra fee isn’t cool.Rad Naalii
Payments
The payment options don’t even show how much we have to pay like how used to…B.E.T.BaSsMoN
The bar has been set very low
Everything I try to do with this bank frustrates me. I should have chosen another lender for our loan. Customer service has been painful to deal with. If you don’t do regular banking with them, loan payments are nearly impossible from another bank. There is no convenience, the mobile daily deposit limits are super low, mobile deposits are rejected for certain types of checks. Their website doesn’t have a link to their app so I didn’t even know they had one for about 6 months. We received a call from their customer service agent asking for DOB & SSN before they would tell us why they were calling (um, not giving you that over the phone, scammer….so I called them AND THEY SAID YES THEY HAD JUST CALLED). Definitely felt like a sketchy scammer call, not one I would get from a financial institution that I trust with my money. The website user interface is not intuitive - to be fair it did just get an upgrade. The mailed letters I have received contain spelling errors.Show lesslynzieanne
App update
The new update is horrible. The app constantly crashes and the transactions are now way more confusing :) I would rate it 0 stars if it was possible.HeHeHe:(
Great!
The new app is awesome! Enjoying it very much. Thank you for the update HCU.Ebru YP
