Leave a Review Hickam Federal Credit Union
Fix problem please
I love using this app to do my banking and to view my statements. But lately roughly about 3 or 3 months, I can’t log in. A notice would pop up saying to call 2 different numbers to get access to your account.
I have no problem logging in on the main website, but on the app I can’t login. Which is strange because when I called the number that popped up, it called a hickam bank and got me a real person. I don’t remember her name already but I mentioned that I couldn’t login on the app, she said that the app has been down for quite some time for some reason. She said it was supposed to be up and running by the end of January but it’s past that and still isn’t letting me login.
I will change my rating status after this problem has been solved and I can use the app freely like before.Show lessBigMama_101
ASB is better
Deposit check requires to call bank to add feature. ASB does not. Deposit does not prompt specific words to write on the back of check. If you do not do this, deposit gets declined and you receive calls from FCU. ASB already has a prompt as you take your photo so you do not make this mistake. The back and forth between client and the bank is annoying.Show lessImeeh
Update the app and fix the bugs please
Not user friendly. Constantly having to log in on the computer and then I’m able to log in to the mobile. Then multiple times the app is down and doesn’t show any pending accounts.Msobsession21
Love this app
Love this appLeehyuri20
It’s inconsistent
It works when it wants to. For some reason every so often it denies my sign in credentials and I can’t login on the app. But using the same login I’ve been using on the website it works fine. It’s very frustrating when this happens.Fredx2 Burger
Auto bill pay
Only gives last four but if you have similar bills you can’t always tell the difference. You should allow for a nick name so can tell the difference. Like Chase Old and Chase GMCkdenguy
Annoying
Will not allow me to make a payment over $300.Hsiens
Very selective work time
Offers Touch ID but have no idea why. It doesn’t work!! I’m frustrated. I understand the safety feature of answering questions, but all the time? This app takes shifts, working when it likes but usually takes off. Disappointed. Supposed to be convenient.nicknak19
Access Denied
I like the idea of the mobile app however, it still has inconvenient issues. I am consistently locked out of my account every time I go to either log on direct or touch recognition via mobile app. The only thing on the app that works consistently is the instant balance feature. I have contacted garrison facility who are always cordial and willing to walk me through. The problem is not them but, rather the system that is being used. Here it is week two after a customer service a correspondence.
/r LKCShow lessPick meh
2 stars because it works when it wants to
I always have trouble logging in every couple months it seems. You can’t even agree to the new terms and conditions through the app you have to go on the website 👎🏼jstinnnn
