Needs Mobile Check Deposit Option
Update: I forgot I wrote that review, so I decided to update my thoughts on this app. They now have a mobile check deposit option and the app is pretty good. The only thing that I have issue with, is the credit card section on the app does not show any of my transactions, so it’s lacking in that aspect. Fix the problem and this would be a five star app.
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It would be a great app if it had what all the other bank apps have- a mobile check depositing option. Even though I've been a member for a long time, I'm actually using another bank right now because it has this option in their app., and it may be the reason I close this acct and move all my money to the other bank.Easy and trustworthy
I’ve had zero problems with this app. Very simple and easy to use and if there’s been any snags, customer service is very easy to get a hold of and they are very good at their jobs! Bank of Hawaii is one of the few companies where I can get someone on the phone fairly quickly, and they are empathetic, courteous, and very easy to understand (ie; not outsourced to a different region with some difficult -to -understand dialect.) Hopefully BOH keeps this app very simple and they keep valuing their customer service and phone, representatives are to the whole banking experience. (Ps. I might be slightly high writing this)Mobile banking
As a business owner I have been using mobile banking for close to seven years now. I made a mobile deposit in May and assumed that it was excepted because that is the message that I got when completing the deposit as I always do. I endorse the back of the check with mobile deposit, the account number and the date, my client was rectifying their banking account and did not see that the check had cleared and notified us. I just got off the phone with a customer service agent that said that my check was missing my endorsement. I have close to 1000 checks that I have deposited Mobbly endorsing the exact same way on each and every check with mobile deposit the account number and the date and now I’m being told that I have to sign my name. This is absurd. When I met with my customer service agent at my branch I was shown how to endorse the back of the check for mobile deposits, and I’ve been doing that all these years. Now I’m going to have to audit, perhaps years of deposits to make sure that this hasn’t happened in the past. Most likely I will be seeking a more reliable bank.
Respectfully, Susan, Barrett