Leave a Review LG ThinQ
Misses the mark for refrigerator monitoring
In terms of monitoring a refrigerator, this app has a couple of missing features that take it from a really useful adjunct to the LG refrigerator down to a sort of nice to have provider of extra information. There are three useful things an app could do: show energy usage, monitor the current temperature, and monitor whether a door is open. This app does a good job on the energy usage but fails on the temperature and door monitoring.
For door monitoring, it will keep track of how often the doors are opened over a day (which is handy for figuring how to reduce energy usage). Better would be to also show total door-open time. And while it will send an alert if a door has been open for longer than some threshold (like one minute), the real failing is that it won’t report the state of the door NOW, even after an alert has been sent. So there’s no direct way to tell if a door left open was closed after a couple of minutes or if it’s still open hours later with all the frozen foods melting.
For temperature, all it says is that the refrigerator and/or freezer temps are “well maintained” which presumably means that over time the temperatures are staying close to the set points. But sometimes I’d really like to know what the actual temperature is RIGHT NOW; the app simply doesn’t provide that.Show lesswjz7
Developer Response
We really appreciate your feedback. We will consider it and improve our app in the new version. If you have questions or other suggestions please contact us via 1:1 Support within the app. ^LGLG has forgotten about accessibility again, making it not smart or convenient.
LG has changed the app so that it's difficult for those of us with visual impairments to change the temperature on a dryer. It used to be that you click temperature, and then you could choose your setting. Now, it gives us a slider that doesn't work with a screen reader, and backward controls that tell us to push up for down and down for up, and it doesn't tell us what it's set for so we have to go out of that and then back into it to change it some more. It was much more efficient when trying to do it the other way, where you clicked it, it gave you all the options for your temperature setting, you pressed it, and moved onto the next thing. Then setting the time is impossible. I have two choices now, one hour and 40 minutes, or 40 minutes. It gives me all the times that I can choose, zero through one for the hour and one through I think 59 for the minutes, but if I try to choose anything other than one hour, it won't change. It doesn't change by the minute either. The zero and the one for the hours work, but all the minutes don't. I can choose one minute, or zero minutes, and it's still stuck at 40 minutes. We paid a small fortune for this washer and dryer because I need something that's accessible, and LG keeps forgetting about those of us who need accessibility and changing it to be less accessible.Show lessMom24monsters
Developer Response
This doesn't seem right. We want to take a closer look at this for you. Please send a note to smart.thinq@lge.com so we can connect. ^LGAbsolutely love it
When my dryer died, I bought the LG dryer with the wifi option. After delivery and setup, I quickly downloaded the app out of sheer curiosity of its capacity of what all it could do. I love this app and how I can control everything and how it tells me (even while away from home) if the load has completed. About a week after the dryer arrived, the washer (never buy Samsung) started to glitch out. Since I really prefer a match set and wanted to stack them, I quickly justified the purchase of the matching washer. This app has become my best friend. My husband doesn’t do the laundry often and is a little challenged at knowing which cycle to use, so I can pause the cycle and make changes when necessary without having to power off and back on and even get up and walk to the washer or dryer. It’s a game changer and after doing my research and speaking with the appliance repair professionals, I was learned that LG is one of the least brands which require repairs. The washer also comes with a 10 yr warranty on the direct drive motor, which gives me hope that I can get a solid 10-15 years out of this pair.Show lessJason Wolff