Tech seems to be 🗑 now
I’m surprised at how poor the tech has become. I was sent an email stating my order couldn’t process due to payment… I couldn’t even get the app to work to check my order. Had to log in from the website- I couldn’t find anything wrong with my order, payment or address. Then sent an email asking for help and NO response. I tried to reprocess my order and it just repeated. So I redid the entire bundle- diapers, wipes, sizes…the whole thing. Still didn’t work. After a week of no difference in app or progress with order, I called for help and they stated my order wouldn’t process because they were out of a certain wipe selection. Then said it should show when editing my bundles… no. It didn’t. Lady was an angel! Still doesn’t help with poor app or processing issues making it seem my payment wouldn’t work.
WHY send an email stating it’s my payment when it was a simple wipe exchange?! Do better. At this rate I may go with Abby & Finn.
WHY send an email stating it’s my payment when it was a simple wipe exchange?! Do better. At this rate I may go with Abby & Finn.
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This app is TOO SLOW
I’ve been using the honest app for my subscription for over two years now. The app being slow has always been an issue, but lately it’s far worse. When I open the app, it used to take 1-2 minutes to load. Today when I went to update my subscription options, and I waited for 10 minutes for it to load. This was after waiting and closing the app 2 other times today. I’m going to cancel my subscription sooner than later because it’s obnoxious waiting SO long for an app to load when you pay so much money for the products. I love honest, the products, and the subscription services. But this app needs serious work.
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Don’t waste your time with other diapers.
When I was pregnant I signed up for a lot of the free items new moms can receive. So by default we tried at least 8 different brands of diapers. The Honest Brand is hands down the best of the best. Truly don’t waste your time trying any other one! Sure some are cheaper & others can be attached to an app on your phone but compared to other babies using other diapers, we’ve never experienced a “diaper explosion.” (that’s saying something!) The subscription is great because I don’t even have to think about it, they just magically appear! We’re a big fan of the prints too!!
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