App needs improvement
My two star rating is for the app only. ABUS the company is great to deal with. I am using the ABUS Bordo 6500A SmartX folding lock, which is also very nice.
The automatic keyless entry using the app does not work well. Sometimes when I approach the lock, it continually connects and disconnects. I have to force quite the the app and manually unlock the lock in the app.
Other times I have to force quite the app so that I could connect to the lock.
A few times, I had a difficult time altogether connecting to and unlocking the lock.
On the very few times the lock worked as described, it was great.
I hope that ABUS is able to improve the app to work properly and consistently.
I am running a iPhone 12 Pro Max with iOS 16.3.1, which is currently the latest version, and the most updated firmware for the lock.
ABUS … if you need a beta tester for any software or firmware upgrades, I am willing to help.
The automatic keyless entry using the app does not work well. Sometimes when I approach the lock, it continually connects and disconnects. I have to force quite the the app and manually unlock the lock in the app.
Other times I have to force quite the app so that I could connect to the lock.
A few times, I had a difficult time altogether connecting to and unlocking the lock.
On the very few times the lock worked as described, it was great.
I hope that ABUS is able to improve the app to work properly and consistently.
I am running a iPhone 12 Pro Max with iOS 16.3.1, which is currently the latest version, and the most updated firmware for the lock.
ABUS … if you need a beta tester for any software or firmware upgrades, I am willing to help.
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Gets stuck on loading screen
I also experience the issue others have mentioned where the app will get stuck on the blue screen with the Abus logo, and must be force closed and reopened to unlock the lock. I also had to reinstall the app to get it to run (and pair the lock again) after restoring my phone from a backup.
Other than that, I have not had any problems with the functions of the app or the lock.
Other than that, I have not had any problems with the functions of the app or the lock.
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Nightmare when changing phones
Just changed to iPhone and the app just keeps crashing as I went to get my bike u locked. Had to hide the battery and walk as in a rush and now late. Will have re-download app and start again but not even sure I can as bike is locked I a basement with little reception. Not happy and about to be charged for missing a class I’m now late for stupid app and clunky lock
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Love the lock
App needs updating. Needs better user interface but the hardware works great. The gap between both needs to be fixed
Works (just not as it should)
I have my SmartX now for over a year and on the positive side: I was always able to open the lock with the Abus App on my iphone.
Not so nice though:
1. Auto Unlock hardly ever works
2. When I start the app on my iphone (13; iOS16) it mostly appears stuck in just a blue screen. I then have to kill the app in the task manager and restart and then it comes up as expected and does the job
3. The last time the app has been updated was more than a year ago. Given the issues and the premium price you pay for the lock, I would expect more ongoing maintenance.
Not so nice though:
1. Auto Unlock hardly ever works
2. When I start the app on my iphone (13; iOS16) it mostly appears stuck in just a blue screen. I then have to kill the app in the task manager and restart and then it comes up as expected and does the job
3. The last time the app has been updated was more than a year ago. Given the issues and the premium price you pay for the lock, I would expect more ongoing maintenance.
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Application crashes
I downloaded the app to my iPhone. It won’t even open.
I spent over $100 for a lock I can’t use!!!
I spent over $100 for a lock I can’t use!!!
Be careful changing phone
I’ve been using the app without problems for over a year but this Christmas I received a new iPhone. The app transferred across ok so today I cycled 15 miles and went to lock up my bike. The app kept crashing as soon as I launched it. Eventually I decided the only option was to reinstall it. That fixed the crashes but it lost my registration and asked me to rescan the QR code card which was at home. Thankfully I knew where it was and phoned my wife to ask her to text me a photo of the QR code. I then had to open this on my Apple Watch and scan with my phone. Finally, after 40 minutes I was able to lock up my bike again!
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Keyless Entry issues
The lock works great!…when it wants to. I mainly opted for this because of the keyless portion of it. It definitely does work but I have to turn off my bluetooth and turn it back on and wait a couple minutes while the alarm is going off. It’s quite embarrassing, especially when out in public. Hopefully, the devs will somehow fix this issue and it’ll work at least half the time.
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Conceptually good but a PITA in practice
I like the concept but the big issue is that I find when I’m in the garage it produces a notification on my phone (and then watch) to say it’s connected every 30s or so. When you’re trying to do something else the endless buzzing drives me crazy. Also had the problem that I’ve locked it and then Bluetooth connects from the bedroom. No idea if it’s unlocked it, still locked etc. It just needs more obvious ability for the user to tweak its functions. Eg time out after connection and options force lock unlock rather than automatic. It maybe does this but the documentation as ever is unclear. Tried to find link to get in touch with the developers. directly but doesn’t seem to be one.
Update to previous review: Now, for months, the app doesn’t work on my iPhone. Clearly an iOS update has broken it and no one has update the app. I’ve written to Abus twice about my paperweight with no response. Steer clear of the lock and the app would be my advice.
Update to previous review: Now, for months, the app doesn’t work on my iPhone. Clearly an iOS update has broken it and no one has update the app. I’ve written to Abus twice about my paperweight with no response. Steer clear of the lock and the app would be my advice.
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Useless
Will not recognise Keycard code, so this is basically a massive rip off.
Crashing issue fixed on reinstall
So far working great! Simple and efficient. At first I had the issue from the other review - the app would crash whenever opened - but I uninstalled and reinstalled the app and it’s now working fine.
Does not work
App crashes on open and makes this $250 lock completely useless.
App is buggy
I want to like this app, but I bought one of your locks for $500 to protect a $3000 dollar e-bike, and on occasion it will lock and then unlock itself repeatedly, making me unsure if it’s safe to leave my bike. Occasionally this will happen while riding and then the alarm goes off and I have to put the bulky part of the lock in my bag so people don’t think I’m stealing my own bike. If these problems didn’t exist I would rate it 5 stars.
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Buggy!
Prefer the previous version as this version is buggy and unable to unlock the lock smoothly.
I have to terminate the app on the phone, wait for few minutes then run the apps again to unlock the lock.
Once connected to the lock it keeps on notify on the phone.
It just make it no purpose of using the Bluetooth keyless lock if it takes me longer to unlock and lock my bicycle! Get this fixed as soon as possible.
I have to terminate the app on the phone, wait for few minutes then run the apps again to unlock the lock.
Once connected to the lock it keeps on notify on the phone.
It just make it no purpose of using the Bluetooth keyless lock if it takes me longer to unlock and lock my bicycle! Get this fixed as soon as possible.
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