Academy Sports + Outdoors User Reviews

What users say

Top reviews

keeps saying oops something went wrong

When i first signed in i thought it was unnecessary for a phone after i already gave my email address. After i got done signing in i came across my first issue it wouldn’t let me pick a zip code, after what felt like forever it finally let me pick. The i got a notification that popped up on my screen saying. “oops, something went wrong. Unable to process your request at this time. Please try again.” It wont let me pick either of the options provided like “okay” or “retry”. It won’t even load to the shopping screen, as soon as i click the app the notification pops up and it won’t let me click anything.
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App

Love Academy but they have the worst app I have ever used

System Glitches

The system issues made my order to way longer then planned. I had to add items remove items save for later, then I got caught up in entering my credit card. Once I got past that I entered my promo code and then was told it had already been used.

Credit app declined

Enter my social wrong and downhill from there. No help at all instore or online. Disappointing. No call of apology either.

Me fascina

Siempre encuentro buenos precios y descuentos usando mi tarjeta de Academy, es fácil encontrar mis productos y ordenarlos ya sea que los envíen a casa, o algunas ocasiones recogerlos al día siguiente en la tienda. Para mí es una gran ventaja que me ahorra tiempo y dinero.

Easy least

Ordering was very easy

Great experience

Was very easy to order online most of the time I have a hard time, but this was really easy.

Shipping

Had to pay for shipping on my order that was over $100 and I live in Arizona

Rebuild App

Tough to use, slow, wouldn’t take special (spend 100 get 20). Should have just gone to store or purchased through Amazon

District manager needs to come down and be concerned about the Store

Was in the store and I bought multiple stuff some of the people in the store all right but there’s a manager in it like she could or not also was in the store on two occasions while I ordered something online supposed to be ready in an hour. Ordered it around 6:45.pm waited around the Greenville cause I live out of town in Greenville the closest about 8:15 I get I check it and it says it will be available tomorrow which they had items I wanted on both occasions but upfront they were too busy on their cell phones. Talk to each other about things they had nothing to do with work. Like I said somebody from a hierarchy of district manager are a CEO needs to come do an audit on the Greenville store in N.C.. I hope you read this and I hope you take it under advisement. Thank you.
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Veteran support

Thank you for the Veteran support!

Yes yess yesss

I love Academy. My new favs
Had cowboy boots at clinch time

Good sale prices

Sale prices are good, check out process, not so good. Would not allow me to use my Academy card to get extra 5% discount….

Discount

I was a little disappointed that I was already at the store and when I went to make my purchase, they said that it was an online shopping only.why did they not offer me to purchase online so I can pick it up right away?

Faulty tech

Couldn’t use Apple Pay with Nike, PayPal charged me but my order didn’t go through. Need better tech on app

Unnecessarily requiring mobile #s

There is no reason whatsoever for Academy or any other store or restaurant to need customer phone #s when making accounts. When you’re already given email addresses and most have the app installed, it’s 100% evident companies just want this info they can sell it to marketing companies. Nope. Not here. Deleted the app and will make my purchases elsewhere. And what about the non-technology folks that don’t have mobile #s? They can’t even create accounts?
Hopefully there will be some major lawsuits forthcoming to put a stop to this unnecessary requirement. It’s an invasion of privacy and a setup for increased mass sales calls and texts for customers. Selling email addresses was bad enough, but now you’re even more greedy and want mobile #s too.
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Website

Loading is way too slow

App needs improvements

Te App is super slow, and then when search for a product and you review it and go back it send you to the top of the search again and it’s so annoying.

Search doesn’t function

No matter what you request, the search only shows whatever the makers of this app want to show. It never shows you what you actually want. This renders the app useless.
This app is buggy as hell. Learn Claude Code.

Love this store

Just a great store. Great prices great products just overall great 🤓