ACE User Reviews

Top reviews

not very happy

most taxi drivers are rude arrogant, and take ages to come or stop and drop off at wrong by places not to happy with the taxi service and office doesn’t do anything about it they don’t care about the passenger safety

Thanks

The best driver

Accessibility

This isn’t so much about the service of the company, it’s more about the fact the app doesn’t give you the option for Accessibility bookings which I think needs to be reviewed. There is no where that it states on how to book for accessibility either. Considering they’re on the network of taxi companies as per the Nottingham County Council website as being an accessibility taxi provider. The app should be integrated enough to include this.
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Friendly and quick arrival

Very friendly,smelt lovely in the car nice and clean,felt very safe,thank you so much.

Brilliant

Lovely driver very friendly helpful easy to talk too thanks

Great journey

Easy going booking driver arrived early which is good great service

Lovely Driver

Clean and smart car. Perfect driver and lovely chat about cricket.

Mrs

What a great guy x
He was great and listened to my nonsense, hopefully he will pick me up next week

Wonderful

Thanks ACE it was really helpful because we dont have public transport on Sunday specially. Very satisfied. Five stars.

Useless

Put in pickup and destination should be easy right! No driver turns up at destination for the pickup. So when asking the driver why he would just go to the destination address when he clearly can see it’s the wrong address, he replies I’m just a driver the app told me to go here!! Didn’t bother to read the notes saying collection is a 14 year old girl alone and must pick up. Won’t be using this again. Get your act together ABC Taxis
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So amazing

The taxi man was so helpful I’m disabled and he helped with all my bags and was friendly

Great service

The taxi driver was brilliant!!! So friendly and had a great conversation with him.

Yuck

That last taxi driver was rude. I rang him in plenty of time to see if he could adapt my journey to a further destination. He arrived 8 minutes late. Denied my answer message. O apology. He said ‘we are not whippets’.
He smelt strongly of cigarettes and made my asthma and COPD flare up. He refused to park in a space and wouldn’t really let me out of the taxi with my trolley. Terrible. I missed the bus.
Terrible.
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Great service

Arrived on time and an absolute pleasure dropping off at various locations, cheers 5 star service

Hi

Tell me why you take £15 ??? I have £11.70 !!! He can’t find place to street. He didn’t wait he could find the place that was on the map

Great service

Had to get a taxi last minute and they arrived within 5 minutes so a great service

Good service and easy app

Great app and great service. Some people need to learn how to use the app properly…and then write a review. Good job ACE!!!

Poor Driver 😡

Your driver was very dangerous Speeding was very erratic , in very foggy conditions at night My partner and I were traumatised .. Not good at all, was also 45mins late after landing Check his dash cam !! You need to have a word with him

Best taxi app

Brilliant 🤩

Totally useless

The worst app ever made can’t put in more than two destinations despite the app having a plus sign for the option (trading standards issue I believe) other issues and faults when trying to pre book taxi for Saturday nights just sort out issues or go back to traditional phone as app is clearly not been thought through
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