Poor app
This app is not working nor practical. It is simply not fit for purpose.
Could be improved
Cannot view matter documents, comms, or billing details. Time recording button doesn’t work for certain billing rates.
Very laggy time recording
Very long delay, greyed out screen for 15+ seconds, for each time recording. Makes app unusable for time recording. Actionstep aware of issue but seem unwilling to fix. Appears to be the same issue with the outlook plugin, which makes that unusable too.
Terrible
We've been using Actionstep to manage clients for the last several years. Unfortunately I'm unsurprised that the app is as useless as it is, considering how much is lacking with the web software. It's really disappointing. Why even bother building an app if you're not going to make it useable and robust? Why is the calendar feature considered ancillary (to the point where you can't even change the view to day/week/month, something extremely basic) when the whole point of the software is to make it easier to manage everything from one place? It makes no sense. What a waste.
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Not Updated, No Continual Effort
Our firm has worked with Actionstep for a year now and I believe this app represents the entire company’s approach. Their browser experience is dated and was cool in 2015 but not now. The app is the same, it’s never updated. One singular effort and that’s it. This app may be better than what they had before in another time but feels like it was designed in 2008 and not updated since. The last update as of the time of this review (March 2022) was over eight months ago and there is limited functionality in this app already and no further efforts to improve. We are generally dissatisfied with Actionstep because nothing changes and the experience feels now very dated including this app. There seems to be no strategy at Actionstep for providing a road map for the iOS app or for the platform.
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